nicolaswemin_unexpected

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[fringe iron]

Can you share the invoice ID?
What's the status of the invoice after 3 attempts?

[indigo fractal]

@fringe iron Hello 🙂

Absolutely, here it is: in_1OyvHNCkc1cy5pgJpTl1jZ8P

It's status=open, weirdly enough

Here's a snipper to repro

[fringe iron]

It looks like the underlying payment intent was cancelled

[indigo fractal]

  try {
    const result = await stripe.invoices.pay('in_1OyvHNCkc1cy5pgJpTl1jZ8P')

    console.log(result)
  } catch (err) {
    console.log(err)
  }

Yes, I'm simulating the customer attaching different payment methods and failing those

Until he finds a card that works

[fringe iron]

The PaymentIntent has a set number of confirmation attempts that you can make for security reasons

[indigo fractal]

aham...

[fringe iron]

I believe the one associated with the invoice exhausted that limit

Hence, the PaymentIntent was cancelled

[indigo fractal]

Is there any way to restart it in a way?

I mean, what happens to the Subscription that this Invoice is for? How can I collect payment and get the Subscription set back to activeagain

[fringe iron]

Subscription is still in past_due status, yeah? You can consider voiding, marking as uncollectible, or marking as paid out of band

Subscription status is associated with the most recent invoice afaik

[indigo fractal]

but that doesn't collect payment

[fringe iron]

There's no way to collect the payment for that specific invoice on Stripe given it exhausted the confirmation limit.

[indigo fractal]

oh wow, that's interesting

[fringe iron]

Let me check something really quick though

[indigo fractal]

so the customer pretty much locked himself out of the subscription?

If he can't pay that invoice, then his subscription is stuck at past_due

voiding it or collecting out of band isn't an option since the customer needs to actually pay us 🙂

of course, take your time!

[fringe iron]

What happens if you call /pay endpoint and try to pay the invoice? OR could you try paying the invoice from the dashboard?

[indigo fractal]

Code-wise it throws that error

Here's a very simple snippet

[fringe iron]

Ah yup just saw the error

[indigo fractal]

try {
const result = await stripe.invoices.pay('in_1OyvHNCkc1cy5pgJpTl1jZ8P')

console.log(result)

} catch (err) {
console.log(err)
}

[fringe iron]

So I checked with a colleague about this.. Unfortunately, this specific invoice can't be paid.

What you can do instead is create a separate PaymentIntent for one-time payment, collect new PaymentMethod from the customer and accept payment that way. Once you do that, you can mark the invoice paid out of band.

You can also set the collected payment method as customer's default

[indigo fractal]

Aham...

I see..

Thanks a lot, much appreciated.

[fringe iron]

NP! We'll make sure to flag this to our product team as there has to be a better way to handle this usecase

[indigo fractal]

Thank you hanzo, sounds about right