#daniele-de-benedetto_unexpected

1 messages ¡ Page 1 of 1 (latest)

maiden atlasBOT
noble crownBOT
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maiden atlasBOT
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noble crownBOT
zealous wolf
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hi! better topic for a real support ticket really as it's not something you can write code for or relates to your integration. https://support.stripe.com/?contact=true

I looked at pi_3OyY5bG0HkO3ZPnp19HeVVIr and seems like the customer's bank ACS server for 3DS rejected the attempt (reason: 08
No Card record) so it wasn't possible for them to complete 3D Secure. They should use a different card and contact their bank.

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There is something that i need to do to ensure that the 3d secure prompt will display ?
not, you use Checkout so it all works by default and you don't need to do anything special. You can test in test mode using the test mode cards to confirm.

boreal quest
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ok it's strange that in the UI the only feedback about this reject was a loading spinner... it's something that the user never understand

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also, where i can see that information by my self 'seems like the customer's bank ACS server for 3DS rejected the attempt (reason: 08
No Card record) so it wasn't possible for them to complete 3D Secure. '

zealous wolf
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you can't, we don't expose it in the API/dashboard today

boreal quest
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ok clear, thanks, so i continue to loss payment because the 3d secure never complete without any reason on UI... ok understood

noble crownBOT
boreal quest
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also not No Card record as reason.. what is the meaning, it mean that the user have no 3ds enabled in the bank account ?

zealous wolf
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not sure, it's just part of the 3D Secure specification and there's not much information on the specific meanings.

boreal quest
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thank you for the reference, so what can i suggest to the customer,because he pay online with that cards and usually works

zealous wolf
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use a different card and contact their bank about the failures