#shelly_docs
restive kettleBOT
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alpine ventureBOT
Below are links to other discussions we've had with you in the past week in case you want to review that information. If your question is related to one of these previous discussions, please provide a comprehensive summary of the current state and what you need help with now. We help many users simultaneously, so a summary allows us to resolve your issue as soon as possible.
- shelly_docs, 22 hours ago, 23 messages
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bright mason
Support could clarify better than us here but AFAIK yes Refund could incur a fee: https://docs.stripe.com/refunds#cost-optimization
And no you don't have information about the Link customer's account holder name. You could only have their email via this property in the Payment Method object https://docs.stripe.com/api/payment_methods/object#payment_method_object-link
austere relic
Can we integrate with Plaid?
I've heard that Plaid can provide the account holder name.
bright mason
Using Plaid is a deperated flow, and it's a completely different thing to Link
Link is a Payment method. ACH is a Payment method
Plaid is just one way to integrate ACH
austere relic
Our goal this time is to integrate the ACH payment method. We can use either Link or Plaid, but the premise is that we need to obtain the account holder name.
bright mason
Yes it's recommended to use Link
But no I don't think you can have the account holder name
austere relic
If this is not available, we will face a significant risk as we cannot verify if the deposits are coming from an account with the same name
bright mason
But that's ACH Debits, which means you will pull the fund from the bank account retrieved via Link. And that account is provided by the customer
austere relic
Wait a moment, our compliance colleagues will have some questions.
Let me relay the opinion of compliance, we must know this. Please provide a solution. Other channels such as checkout, circle can provide it, why can't it be provided here?
bright mason
Sorry I don't fully follow your question. Could you rephrase it?
austere relic
We need to know the bank account holder's name to do the name match, if the name mismatch we can't let the clients use ACH service, we need to comply with the compliance requirement to only allow the client to deposit fiat through his own bank account. Otherwise different name account deposit may cause malicious reversal/return to us and cause us losses.
Other similar ACH service providers like Circle and Checkout all provide bank account holder's name value, it's really confusing that stripe is not willing to do so because the data is "sensitive", we can let clients authorize us to acquire the name value, the legal side should be no problem.
Receiving fiat money from unknown third party without proper KYC is not allowed in Pionex US, hiding such important information go against the anti-money laundering principle
bright mason
Hmm I see
Could you write to Support and mention your concern here? They could be able to help clarifying the aspects
restive kettleBOT
austere relic
Hi
We need to know the bank account holder's name to do the name match, if the name mismatch we can't let the clients use ACH service, we need to comply with the compliance requirement to only allow the client to deposit fiat through his own bank account. Otherwise different name account deposit may cause malicious reversal/return to us and cause us losses.
Other similar ACH service providers like Circle and Checkout all provide bank account holder's name value, it's really confusing that stripe is not willing to do so because the data is "sensitive", we can let clients authorize us to acquire the name value, the legal side should be no problem.
Receiving fiat money from unknown third party without proper KYC is not allowed in Pionex US, hiding such important information go against the anti-money laundering principle
By the way, you just provided the refund documentation, but I didn't see the refund fees. How are they charged?
sick turret
please contact https://support.stripe.com/?contact=true as per my colleague's suggestion
austere relic
The other question, you just provided the refund documentation, but I didn't see the refund fees. How are they charged?