stenerali_api

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• stenerali_banktransfer-partialpayment, 5 days ago, 35 messages

[sinful forge]

account endpoint:

        "acss_debit_payments": "active",
        "affirm_payments": "active",
        "afterpay_clearpay_payments": "active",
        "bancontact_payments": "active",
        "card_payments": "active",
        "cartes_bancaires_payments": "pending",
        "cashapp_payments": "active",
        "eps_payments": "active",
        "giropay_payments": "active",
        "ideal_payments": "active",
        "klarna_payments": "active",
        "link_payments": "active",
        "p24_payments": "active",
        "sepa_debit_payments": "active",
        "transfers": "active",
        "us_bank_account_ach_payments": "active"
    },```

[sinful forge]

capabilities endpoint

            "id": "bank_transfer_payments",
            "object": "capability",
            "account": "acct_1OyLFMS7hdrxz3Dn",
            "future_requirements": {
                "alternatives": [],
                "current_deadline": null,
                "currently_due": [],
                "disabled_reason": null,
                "errors": [],
                "eventually_due": [],
                "past_due": [],
                "pending_verification": []
            },
            "requested": false,
            "requested_at": null,
            "requirements": {
                "alternatives": [],
                "current_deadline": null,
                "currently_due": [],
                "disabled_reason": "requirements.fields_needed",
                "errors": [],
                "eventually_due": [],
                "past_due": [],
                "pending_verification": []
            },
            "status": "unrequested"
        },```

[light harness]

"status": "unrequested" gives us a clue. Have you requested the bank_transfer_payments capability for this particular account? https://docs.stripe.com/connect/account-capabilities?lang=ruby#requesting-unrequesting

[sinful forge]

yes, you can see it enabled in the screenshot

[light harness]

The screenshot you shared shows us whether that payment method is enabled or not. This is separate from requesting a payment method for a given connected account. You'll need to navigate to the specific connected account in the Dashboard and scroll down to the "Capabilities" section: https://docs.stripe.com/connect/dashboard/managing-individual-accounts#updating-capabilities

[sinful forge]

this is in the platform account?

[light harness]

Yes, correct

[sinful forge]

response from https://api.stripe.com/v1/accounts/acct_1OyLFMS7hdrxz3Dn/capabilities/bank_transfer_payments?requested=true

    "error": {
        "message": "You cannot update capabilities for Standard connected accounts.",
        "request_log_url": "https://dashboard.stripe.com/acct_1OyLFMS7hdrxz3Dn/test/logs/req_MgdwFVbGaqFnFF?t=1711488469",
        "type": "invalid_request_error"
    }
}```

how do we enable bank transfers for connected accounts?

and see that capability confirmed from the platform?

[light harness]

Sorry for the delay! I should have looked at account acct_1OyLFMS7hdrxz3Dn earlier. Since this account is neither a custom nor express account, you can't request additional capabilities.

Account acct_1OyLFMS7hdrxz3Dn has full Dashboard access so they can enable/disable payment methods by logging into the Dashboard themselves

[sinful forge]

from where on their dashboard do they request it?

(the first screenshot was the payment method on the connected accounts dashboard)

[light harness]

Do you know what they see when clicking Configure? Have they tried creating a PI that uses the bank transfer payment method?

[sinful forge]

Have they tried creating a PI that uses the bank transfer payment method?

chicken and egg. we're the platform, so we need to verify the method is enabled on the account before we allow connected accounts to use it as a payment method.

so no, the account has not created a PI yet. However I had created PI's for a previous test account (now closed: acct_1H5GxwGbF4GB4p16) but the capability still did not show up. I had closed that account and opened this one to test it further.

[light harness]

I see

I'm not able to find the best way to handle this or what's expected in this scenario. Since you're working with unified accounts, I recommend reaching out to our Support team about this: https://support.stripe.com/contact/

[sinful forge]

will do. thanks anyway.