will_best-practices | Stripe Developers | Page 1

fading kindleBOT Mar 26, 2024, 5:57 PM

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steel hawkBOT Mar 26, 2024, 5:57 PM

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finite plaza Mar 26, 2024, 5:58 PM

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Sorry the allowed question length was short. Thanks in advance for your help

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I would ideally like to debit my connected account even when at zero, so we can initiate the debit from their bank account and pay back to the platform account

gusty tendon Mar 26, 2024, 5:58 PM

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Hello! The answer depends on how your Stripe account is configured and if negative balances are allowed in this scenario. You would need to contact Stripe support to ask about your specific account's configuration: https://support.stripe.com/contact/email

finite plaza Mar 26, 2024, 5:59 PM

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Negative balances are allowed in my account and for the connected accounts

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but referring to Stripe docs, it says that a transfer will fail if the account doesn't have enough to cover it

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however, it refers to negative balances but only in the context of refunds and chargebacks, not about manual transfers back to the platform

gusty tendon Mar 26, 2024, 6:00 PM

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Have you tried this in test mode?

finite plaza Mar 26, 2024, 6:00 PM

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I'll give it a go but was hoping for a yes/no if transfers allow this as I've noticed differences in things working on test and live before, and it's going to be quite an involved setup if we find it later doesn't work in live

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with real bank accounts

gusty tendon Mar 26, 2024, 6:01 PM

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The best way to know for sure is to test it in test mode and then contact support to confirm the operation you peformed in test mode will behave the same way in live mode.

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The more specific info you can give to support the better, like the request ID of the operation in test mode, and the account IDs of the live mode accounts you want to confirm the behavior will work on.

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Here's how you can find a request ID: https://support.stripe.com/questions/finding-the-id-for-an-api-request

finite plaza Mar 26, 2024, 6:05 PM

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okay, will do that, thank you

#will_best-practices