#ilyeselb_unexpected

1 messages · Page 1 of 1 (latest)

digital waspBOT
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winter lodgeBOT
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noble cape
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Hi 👋

Can you share the request ID for the API request where you updated the Subscription?

cobalt cargo
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i dont have it sorry , but i have the customer id , cus_PmI28yW3sHYJad , the user had an issue first then he succeed , i want to know what iis the issue

noble cape
cobalt cargo
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oh so that was the issue ?

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but how did it work after ?

noble cape
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The customer completed the 3DS authentication

cobalt cargo
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thats the first update , but normaly the we have another update for that subscription (he did an upgrade plan) there he had an issue

noble cape
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Sorry can you be more explicit? What specific API request are you referring to?

cobalt cargo
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so first we create the user subscription , then we update it when its paid ,
after it the user want to upgrade his pln in our dashboard , what we do is to update the subscription after calculating the proration

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on the upgrade (update subscription had an error) i wanted to know what was that issue

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it is related too to the 3ds?

noble cape
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Sorry but I can't figure out which API request you are referring to unless you have the request ID

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The only request I saw that failed recently for that customer was due to 3DS

cobalt cargo
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okay so after it when we updated the subscription it worked ?

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thank you

noble cape
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I cannot say that unless you can provide me the request ID for that update request

cobalt cargo
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so the user didnt had a payment failed after updating the subscription with a new priceID?

noble cape
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I don't know what you are talking about here. Could you please find the specific failed payment or API requests so I can answer your question specifically?