#nazar_unexpected
vernal bladeBOT
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quiet dew
Hi, We have a big problem when customer paying our subscription bill. Subscription is created by the following method, we make a charge from the user then when payment is received we create a subscription with the payment method from charge and give the user a trial for the first period, this was done on the instructions of stripe support because we could not get Ideal/bancontact as a payment method for stripe form. The problem is that the subscription payment for the next period does not go through, I see that the subscription has a payment method but it isn`t attached to invoice payment. Here is an example of subscription sub_1OchGWBGasr0RNIFhbMO58LM and payment pi_3OySouBGasr0RNIF1FJnGUux.
this is a critical problem because the first period of the first users of our system is about to end
we attach payment method from charge as default_payment_method to subscription
golden spindleBOT
vernal bladeBOT
quiet dew
guys, any news on this point?
abstract torrent
Still looking. Seeing some issues with the mandate from the SEPA Debit.
Did this work for you in the past and just started failing? Did you successfully test this in test mode before going live?
quiet dew
we just launched our product few months ago, so that is firsts renew payment, we made some tests in test mode with card, for example https://dashboard.stripe.com/test/customers/cus_POjfUDPNVwg2Yd
abstract torrent
Okay @quiet dew the issue here actually is that SEPA Debit only supports EUR presentment. The currency you are using for the Price in this sub is USD, which isn't supported.
Sorry, missed that during the initial investigation.
quiet dew
And the thing that I have the price in EUR does not allow me to withdraw the payment in another currency?
abstract torrent
Not sure what you mean by that?
valid nimbus
Hi 👋
The payment method Bancontact is only valid for EUR payments
The price associated with the subscription has a currency of USD
quiet dew
but the price has value in EUR, we can`t just use it?
valid nimbus
When the Subscription was created it was set to USD
You can see that in the API request here: https://dashboard.stripe.com/logs/req_a1HnXUxNygkXz8
quiet dew
Yeah, I didn't specify the currency parameter when creating the subscription, I can fix that and pull the currency from the accrual.
valid nimbus
The Customer also has a default currency set to 'USD'
quiet dew
But can we do something with upcoming and failed payment?
valid nimbus
For this subscrpition the currency will be set to USD. The customer will need to have a payment method that is valid for charges in USD. You cannot adjust the currency of the existing subscription I'm sorry to say
quiet dew
And if I write a script that will go through all subscriptions, compare the currency in the first payment and subscription and in case of difference - cancel the current subscription and create a new one with a trial for the remaining period, will it workable?
valid nimbus
Yes that is an approach you can take. You will want to explicitly set the currency to eur in that case to ensure the currency used to matches the payment method for your customers
quiet dew
Okay, thank you
valid nimbus
I'm happy we were able to find out what was the matter. 🙂