kelly-bleck_unexpected

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• kelly-bleck_unexpected, 1 hour ago, 5 messages

[proper summit]

So I'm locked out of making changes to the Customer Portal settings because the Pause Subscription button is checked. But I can't uncheck it...

Is there a way to re-configure the portal through the API, so that option is unchecked? I'd like to allow users to modify their subscriptions through the portal

[tranquil dirge]

Are you still seeing pause option in the customer portal?

[proper summit]

Yes - it's checked at the bottom left of the screenshot I sent above

And if I try to edit any other settings, I'm unable to save due to the error seen in the screenshot too - but I can't uncheck the Pause payment collection because it's always disabled

Do these settings affect the portal that's created by stripe.billingPortal.sessions.create

[tranquil dirge]

This is the billing portal configuration page, not the actual billing portal. What I mean is that in the customer portal that sent to customer, is the pause option still shown?

Do these settings affect the portal that's created by stripe.billingPortal.sessions.create
Yes

[proper summit]

This is the portal that the user visits when using stripe.billingPortal.sessions.create

[tranquil dirge]

I see! Thanks for sharing the details. This channel is for technical integration question via API and don't have the necessary expertise to help you with Dashboard setting. Can I suggest you writing to Support https://support.stripe.com/contact, so that they can check with relevant team on how to disable this option in the Dashboard?

[proper summit]

I can do that! Wasnt sure if there was a way through the API

[tranquil dirge]

After testing, it is possible to disable via API. The steps will be:

1. Use list portal configurations API to find out the configuration ID: https://docs.stripe.com/api/customer_portal/configurations/list
2. Update the configuration using Update a portal configuration API (https://docs.stripe.com/api/customer_portal/configurations/update) with features.subscription_pause.enabled to false: https://docs.stripe.com/api/customer_portal/configurations/update#update_portal_configuration-features-subscription_pause-enabled

[proper summit]

Sweet! I'll try that, thank you!