#marksman_best-practices
stuck muskBOT
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manic snowBOT
versed ether
Hello
empty fiber
hey
versed ether
Can you clarify your question?
empty fiber
we got mail regarding dispute fee changes for the 01.06
this year
how can i fetch the dispute/payment failed fee for an invoice via the api?
"We’re letting you know about updates to the pricing structure for SEPA Direct Debit starting June 1, 2024."
versed ether
You would retrieve the Invoice and expand its payment_intent.latest_charge to check the disputed property. If that is true then you want to list the Disputes for that Charge using https://docs.stripe.com/api/disputes/list#list_disputes-charge to see the actual Dispute and then you would look at that related Balance Transaction to see the fee amount
empty fiber
"
Stripe currently charges €7.50 for each SEPA Direct Debit disputeand failed payment. Starting June 1, 2024, we’ll price disputes and failed payments separately. The dispute fee will increase to €15.00, and the failed payment fee will decrease to €3.50. Most businesses will see cost savings as a result of this change."
are disputes & failed payments BOTH in there?
basically the same?
versed ether
Ah no, for payment failure you should be able to look right at the Charge's failure_balance_transaction: https://docs.stripe.com/api/charges/object#charge_object-failure_balance_transaction
So you would expand that property
empty fiber
ah interesting
so its either one
but its empty
i have a live code charge
can you have a look?
"ch_3OhvZbCrrVPAjQHJ0LlbQGlV"
"disputed": false,
"failure_balance_transaction": null,
"failure_code": "card_declined",
"failure_message": "Your card has insufficient funds.",
Looking
empty fiber
so dispute false, which is ok
its not a dispute
its a failed payment
but "failure_balance_transaction" is null
versed ether
So there wont' be any failure BT
Yeah there aren't any fees or anything for declined Card charges since they are synchronous
empty fiber
ok
checking a SEPA one now
"py_3OdrNsCrrVPAjQHJ02mQL5um"
this is sepa
but still
"disputed": false,
"failure_balance_transaction": null,```That payment was blocked.
It wasn't a payment failure
You can see that in your Dashboard or in the failure message when looking at the Charge
empty fiber
yeah ok
anything we can do to improve payment success?
do you mind having a look at our account?
versed ether
We don't do decline analysis here, sorry. We just focus on the API. If you have specific technical questions then I'm happy to help. Otherwise you want to work with our Support team via https://support.stripe.com/contact/login if you feel like you are experiencing a higher than average rate of declines.
empty fiber
okay thanks so far