#linqisnice_best-practices
lofty pineBOT
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pine monolithBOT
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thick talon
im reading through the docs on stripe on verification of connect accounts, and im not entirely sure what to do when requirements are due. Do I just redirect them to the "account link" like when they onboarded?
pine monolithBOT
burnt nova
Hi 👋 yes, for Express accounts you'll provide them with an Account Link.
thick talon
Ok, so broadly speaking, the flow should then be:
-> onboard -> check currently due -> email/notify customer with a deadline and a link if any requirements -> whenever account is updated, webhook just repeats this process and that's it?
this means I don't even need to display the errors/requirements or anything, right? As that will be evident once they open the link?
burnt nova
That's correct, we discuss it a bit more here:
https://docs.stripe.com/connect/express-accounts#handle-users-not-completed-onboarding
Whether you display meaningful information in your flows to advise your users on what they'll need to provide is largely up to you.
You can test the flow and see if the Account Link is self-explanatory enough for your liking.
thick talon
I think that's fine, sounds great. what about when accounts DO get disabled? Is it often amendable? and if so, would it be easier for us (the platform) to resolve that manually provided we have <100 connected partners?
i.e. on behalf of the connected partner
burnt nova
I think it depends largely on why they get disabled, which I'm a bit less familiar with. If they get disabled because new requirements are added that they don't satisfy before the deadline, then yes, I believe Account Links are still the right path there. Since Express Accounts provide their information direclty to Stripe, rather than relaying that through you, Account Links are usually the right approach.
Can you elaborate on what you mean by "us resolve that manually"?