#wizzymotion_code
somber mothBOT
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manic tangleBOT
cerulean path
Hi @swift slate what's your question or concern?
swift slate
hey @cerulean path , can you help me to understand why this charges 0.60, if the correct amount was 0.30, seems like it charge it twice
pi_3OxjULChHlHBFg3w17YkYIAH
this is from that subscription>
sub_1OkfNgChHlHBFg3wOsmyo61F
why it charges twice? on same month, same time?
I need to understand if there's any error from my side.
cerulean path
It didn't charge twice. It's charging for the previous month that the customer wasn't charged for because the amount of the charge is below our minimum charge threshold for the currency you're using:
https://docs.stripe.com/currencies#minimum-and-maximum-charge-amounts:~:text=лв1.00-,BRL,-R%240.50
swift slate
oh,. ok Now make sense.
cerulean path
Happy to help! Next time, if you provide us with more context about your concern in the initial form we'll likely be able to provide help a bit quicker.
swift slate
ok, sorry
what about this failed payment;
pi_3Owkv2ChHlHBFg3w1kt0lcAp
Why I don;t have decline reason?
cerulean path
I'm not sure I'm grasping the question. I'm seeing that a decline_code is populated on that object.
swift slate
Btw. I'm not sure if failed payment emails was really being sent. If a Trial end payment fails. Stripe send an email to the user?
cus even with all that failed payments you see in the image above.
I have only one payment in recovery.
see next image:
cerulean path
I've deleted that screenshot as this is a public forum and it looked like it may contain real customer data.
cerulean path
We specialize in helping with our API and SDKs in this forum, for one questions about why payments behaved the way they did you'll likely want to be speaking with our Support team:
https://support.stripe.com/?contact=true
They're also more familiar with email features and are better suited to check whether emails are being sent as expected.
Regarding billing email features in general, they're controlled here:
https://dashboard.stripe.com/settings/billing/automatic
You may want to check which emails you have turned on for your account along with the payment retry behavior you have configured.