ilyeselb_unexpected

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[novel niche]

What's the PaymentIntent ID?

[cyan brook]

hey this is the issue

let me check for the payment intent

does customer id can help ?

[novel niche]

So you didn't create a PaymentIntent? are you using the deferred intent creation flow? https://docs.stripe.com/payments/accept-a-payment-deferred

[cyan brook]

yes

im using that

[novel niche]

Ok, and do you see any erros from your browser console?

[cyan brook]

the thing is that i only have the image from the customer support service, the user is not online anymore

can this be a bug from the form ?

[novel niche]

Or are you able to reproduce the problem by yourself?

[cyan brook]

what are the most likely causes, so I can try more flow

[novel niche]

I don't have sufficient information to draw any conclusions yet.

[cyan brook]

i will check and come back to you give me some minutes thanks