#shelly_docs
wraith steppeBOT
lofty steepleBOT
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wraith steppeBOT
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lofty steepleBOT
red cobalt
hi! not sure to be honest, what is an ACH Reversal, when does that happen? do you have an example of one happening on your account?
@oblique tundra are you there?
oblique tundra
Yes, wait a moment
May I ask, we have integrated this service, if a user initiates a reversal, where do we get notified?
red cobalt
what is a reversal, what does it means for a customer to "initiate a reversal"?
oblique tundra
Will users not apply for reversal when using ACH for payment?
That is, dispute resolution of payments.
red cobalt
so by 'reversal' you mean a dispute?
oblique tundra
yes
red cobalt
AFAIK you can't get the R-code in the public API, I don't see where it would be exposed
I do think we can enable it on an account-by-account basis if it's something you need so you could follow up with support or your AE etc
oblique tundra
wait a moment
What do you mean by saying that R-code cannot be obtained in the public API?
How can it be enabled on an account-by-account basis?
red cobalt
I mean the thing you asked for ", such as R01, R10, etc", is not in the API right now
red cobalt
How can it be enabled on an account-by-account basis?
you ask https://support.stripe.com/?contact=true or your sales contact if you have one "hey I would like to better understand and handle the ACH disputes I get from my customers, seems like it would be useful if I could get access to the raw error code, is that something you can help me with" and hopefully they will know if it's possible to get you access to it
oblique tundra
We don't want to get the error code, we just want to get notified when a dispute occurs.
red cobalt
cool but you did say you wanted the error code.
we just want to get notified when a dispute occurs.
you already answerd it yourself : https://docs.stripe.com/api/events/types#event_types-charge.dispute.created
see also https://docs.stripe.com/payments/ach-debit#disputed-payments which I linked
When a dispute is created, Stripe sends both the charge.dispute.created and charge.dispute.closed webhook events
oblique tundra
Okay, thank you!