sinduri_api | Stripe Developers | Page 1

worn skiffBOT Mar 22, 2024, 5:17 AM

#

👋 Welcome to your new thread!

⏲️ We'll be here soon! Typically we respond in a few minutes, but sometimes we might take a bit longer if the server is busy or if you have a particularly tricky question.

⏱️ We close idle threads, which makes them read-only. Once a thread is closed it won't be reopened, but you can always start a new thread if you have another question.

🔗 This thread will always be available, even after it's closed. You can find it again using Discord's search, or you can save this link: https://discord.com/channels/841573134531821608/1220602192692641895

📝 Have more to share? Add more details, code, screenshots, videos, etc. below.

next boughBOT Mar 22, 2024, 5:17 AM

#

Below are links to other discussions we've had with you in the past week in case you want to review that information. If your question is related to one of these previous discussions, please provide a comprehensive summary of the current state and what you need help with now. We help many users simultaneously, so a summary allows us to resolve your issue as soon as possible.

sinduri_api, 2 days ago, 19 messages
sinduri_webhooks, 6 days ago, 23 messages

#

spare terrace Mar 22, 2024, 5:25 AM

#

Take req_AmjLFMVJZJRjUH as an example, once the Payment Intent created, there was no further confirmation request sent to Stripe

#

It was likely that the customer didn't complete the payment

#

They were the same for the Payment Intents in another two requests

quiet olive Mar 22, 2024, 5:28 AM

#

which payment method is customer used?

spare terrace Mar 22, 2024, 5:29 AM

#

Based on your creation requests, they were set to card only.

payment_method_types: ['card'],

#

Your request only allowed card payment from customer

quiet olive Mar 22, 2024, 5:30 AM

#

via Stripe checkout?

spare terrace Mar 22, 2024, 5:31 AM

#

Did you have the access to the request above? If so, I'd recommend checking the request details in the Dashboard: https://dashboard.stripe.com/logs/req_AmjLFMVJZJRjUH

They were Payment Intent requests

Stripe Login | Sign in to the Stripe Dashboard

Sign in to the Stripe Dashboard to manage business payments and operations in your account. Manage payments and refunds, respond to disputes and more.

quiet olive Mar 22, 2024, 5:31 AM

#

No, I dont

#

this is reported by our customer

spare terrace Mar 22, 2024, 5:35 AM

#

If you're a platform, you should be able to login to your platform account and view the payment intent made on this connected account.

In any case, these are Payment Intent requests. The history only showed Payment Intent being created and no further confirmation request was made.

quiet olive Mar 22, 2024, 5:38 AM

#

I've a concern, if the payment made via card element, the flow is like below

Customer entered card details
Plugin called create payment method API
Plugin called create customer API
Plugin called create payment intent API
Payment intent isncreated and status is requires_payment_method

here what is the case of "customer didn't complete the payment", customer already enetered card detials initially. Then only the next step would 3DS authorisation, but before that payment intent API status went to require payment method

#

Can you clarify?

spare terrace Mar 22, 2024, 5:42 AM

#

In Step 4, payment_method and customer fields weren't set in req_AmjLFMVJZJRjUH, req_ocyieSbRhoFO9z, req_DZAwTdiyr7WAgY

#

That's why the Payment Intents are still in requires_payment_method since no payment_method and customer created in Step 2 and 3 were set in the request

#

I'd recommend checking with your colleague or teammate who has the access to the Dashboard to check the requests your system made

#sinduri_api