russianpanda_payment | Stripe Developers | Page 1

finite ferryBOT Mar 21, 2024, 6:07 PM

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covert wraithBOT Mar 21, 2024, 6:08 PM

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buoyant wagon Mar 21, 2024, 6:09 PM

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the error message:

rustic ibex Mar 21, 2024, 6:11 PM

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Hello! Do you have a Payment Intent ID I can take a look at?

buoyant wagon Mar 21, 2024, 6:12 PM

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Do you know how can I obtain it?

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Also, hi!

rustic ibex Mar 21, 2024, 6:13 PM

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You should be able to see it on the same dashboard page you're looking at

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It should be somethign like pi_123

buoyant wagon Mar 21, 2024, 6:13 PM

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got you, it's pi_3Ow403E3iElBPHaX1DtGAT7t

rustic ibex Mar 21, 2024, 6:16 PM

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Yeah so what you're seeing is expected - the Invoice assocaited with that Payment Intent hasn't been paid or attempted to be paid yet, so it's in a state where it's still waiting on the Payment Method

buoyant wagon Mar 21, 2024, 6:17 PM

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This is the response I received

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This implies that the payment may have been made on the customer's end but for some reason it could not be captured with Stripe.

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I am not sure what to follow, sorry 😅

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The client said they made the payment.

rustic ibex Mar 21, 2024, 6:22 PM

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As far as I can tell there has never been any payment attempts on that Invoice at all - it could be that your client made payment through a different invoice, but it definitely wasn't on pi_3Ow403E3iElBPHaX1DtGAT7t

finite ferryBOT Mar 21, 2024, 6:29 PM

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russianpanda_payment

buoyant wagon Mar 21, 2024, 6:29 PM

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Thank you, I will reach out to them again

rustic ibex Mar 21, 2024, 6:30 PM

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I'd also recommend re-sending the invoice to them just to be sure they got it https://docs.stripe.com/api/invoices/send

buoyant wagon Mar 21, 2024, 6:31 PM

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I sent them a PDF version of the invoice, I am pretty sure they received it 🥺

rustic ibex Mar 21, 2024, 6:32 PM

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gotcha - then yeah, I'd just double check with them and ask them for details on how exactly/when they paid

#russianpanda_payment