#akzent_subscription-wallet
neat quarryBOT
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jade bobcatBOT
frank nacelle
Hi, can you share the payment intent ids where you saw Google Pay used?
It would start with pi_axv12
From looking at this account, acct_1ISmjMIM8s5J3nnP I'm not seeing a payment with Google Pay readily. If you can share the payment intent id, I would be happy to further look.
pliant storm
pi_3Ovlw1IM8s5J3nnP0ExEtuyK
pi_3OmesLIM8s5J3nnP0ZgNqUu1
we discovered this because our QA was running a prod test and stumbled on google pay as an option! when he went to incognito mode he no longer saw it, and others on the team weren't able to see it. but it was enabled on our dashboard again
frank nacelle
And you/ your team never enabled it?
pliant storm
i don't think anyone would've intentionally enabled it but multiple people may have access to that setting. so we're wondering if you have any logs that show that setting being enabled/disabled
it also seems curious that we've been in prod since June but all of a sudden saw 2 google pay checkouts in the last 2 months. as if it were recently re-enabled again
frank nacelle
I tested this on my test account, and I can see that if someone updates the payment method settings, we log it here: https://dashboard.stripe.com/settings/security_history with 'updated payment method settings'.
Can you try looking there?
pliant storm
are those settings on a connected account level or just the parent account?
on the parent account i'm filtering by payment method settings updates and i'm only seeing the 2 updates made today to disable apple and google pay options
may have found another place to configure PMs for connected accounts https://dashboard.stripe.com/settings/payment_methods/connected_accounts?config_id=pmc_1NMDnMIqLAMJ3gjyrAtbQfSr
frank nacelle
That settings page is on the connected account level. From further looking and talking to a teammate, we do not see a record where this was disabled prior to 3/20/2024.
pliant storm
if this was previously enabled from June to March, wouldn't we have seen google and apple pay as payment options in prod that whole time?
frank nacelle
Yes, and it could be possible that no one decided to pay with Google Pay.
pliant storm
a few of us were testing at one time and only one saw google pay as an option. he didn't even see apple pay.
jade bobcatBOT
karmic shard
akzent_subscription-wallet
frank nacelle
That is expected. Apple Pay needs an extra step to register the domain, https://docs.stripe.com/apple-pay etc.
pliant storm
ah ok so that explains why apple pay was never accidentally shown. but doesn't explain why sometimes some of us see google pay and sometimes some of us don't
karmic shard
@pliant storm it's hard to say without a lot more information I'm sorry. Like right now you're saying something is transient without any context or way to reproduce or debug this
pliant storm
understood! we don't have much info to give and can't figure out why it only happens sometimes. figured we'd ask you guys if it's something you've heard before