#kz-webinar-guest_unexpected

1 messages ¡ Page 1 of 1 (latest)

fervent mangoBOT
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hardy patrolBOT
frank tiger
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hi! should just work really, it shows up in the page after selecting to update your plan.

image.png
fervent mangoBOT
latent zephyr
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I am on a trial period

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Could this be the reason I don't see the same?

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In fact I have not even the option to change plan or anything

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This is how it looks on the settings side

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hello? Anyone attending this?

civic fulcrum
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Hey! Taking over for my colleague. Let me catch up.

civic fulcrum
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You can switch a plan for non canceled subscription

latent zephyr
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OK wait

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Now is not cancelled - but I still don't see any options to switch my plan or anything

civic fulcrum
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Can your share you accountId ?

latent zephyr
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And this is when the trial ends

Screenshot_2024-03-20_at_2.15.27_PM.png
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Yes of course

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acct_1OWkn2EUQTMplWzv

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It doesn't seem to be working as expected no matter what settings I try

civic fulcrum
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Thanks for sharing, checking...

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What Subscription are you doing your tests with ?

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Can you share its Id ?

hardy patrolBOT
latent zephyr
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I did not understand the question

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We have 2 products - each in yearly and monthly versions