#an-bui_link
sacred questBOT
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north timberBOT
exotic karma
hmmm, if possible, maybe can you share an example Intent here from each account for us to take a look?
broken adder
seti_1OwKW4J8XiPdkv6aueP1HsV7 This is a setup intent of the account acct_1K645mJ8XiPdkv6a
seti_1OwKWiEi1kknSISTSDweE1oB This is a setup intent of the account acct_1E2cGhJM6pJQSuvz
sacred questBOT
rancid vector
👋 taking over for my colleague. Let me catch up.
sacred questBOT
an-bui_link
broken adder
👋
i can loom a video to help you see our payment page of 2 environment if you want
i checked again and i think 2 accounts have the same payment method configuration
rancid vector
what I've seen so far is that one setup intent is created directly on the account while the other is done on a connected account through the platform
this means that the configuration that you need to look at is on the platform rather on the connected account
broken adder
the account acct_1E2cGhJM6pJQSuvz is a connected account
rancid vector
just give me a moment to check the different configurations and I'll get back to you
broken adder
thanks @rancid vector
its platform account is acct_1OlU9HKu9HdComvj.
The platform account was also enabled Link payment method
rancid vector
taking a look
rancid vector
sorry for keeping you waiting
I was checking the configuration first
do you happen to have a Link where I could test the setup intent where it's failing to show?
rancid vector
@broken adder are you still here?
broken adder
Hi, sorry for the late response
Sorry, but it's a private testing environment, I can't invite you to test on it
Is the configuration correct?
rancid vector
the configuration seems to be ok
Sorry, but it's a private testing environment, I can't invite you to test on it
in that case I could guide you into getting more information about why Link is not showing up
just give me a minute to get you the needed steps
Open up the browser developer console on the page where Link is not showing. Navigate to the Network tab , click the Fetch/XHR tag, and filter by r.stripe.com requests. The event name is elements.link.disabled_reasons and contains reasons as part of its payload .
if you can let me know what the reasons says, it would help identify the problem
broken adder
i think it's this request
and below is the response of the stripe request in the environment which has Link was rendered
rancid vector
would you mind checking this
so basically filter on r.stripe.com
and look at the one where the event name is elements.link.disabled_reasons
north timberBOT
broken adder
Hmm. It's weird. I can see a lot of event requests, but I can found the request you want
I have just disabled SSO on our testing website and created an account for you
Email: anbx+00123@dgroup.co
Password: TyukxeH9Ac
You can access this url. Then you will be redirected to the login page, let use the account info I provided to log in then you will be redirected back to our payment page. https://pnb.luminpdf.com/payment/free-trial/pro/monthly?circle_id=65fac0efe17e5f07a79a0c4e
i think i found it
{ "event_name": "elements.link.disabled_reasons", "created": 1710932740877, "batching_enabled": true, "event_count": 22, "os": "MacOS", "browserFamily": "Chrome", "version": "f8ffa9ca1b", "event_id": "5040806f-eb5f-45fa-af28-fa6b0ebe2fef", "deploy_status": "main", "browserClassification": "modern", "key": "pk_test_51OlU9HKu9HdComvjidfapPnvgSgDFknzB2P2s5txX2UEiOzGrBFohEdMdSP5I5nMZOYJsscOZhjMAH5aaqchddrF00pdZ3ixdY", "key_mode": "test", "stripe_account": "acct_1E2cGhJM6pJQSuvz", "referrer": "https://pnb.luminpdf.com", "stripe_js_id": "c7fef126-c51e-48d7-9607-59e5ac5ea3a4", "controller_load_time": 1710932740211, "wrapper": "react-stripe-js", "wrapper_version": "1.16.5", "es_module": "true", "es_module_version": "1.54.2", "deploy_status_time_to_fetch_ms": "44", "deploy_status_fetch_failed": "false", "cdn_name": "Cloudfront", "cdn_pop_dc": "HKG", "intent_id": "seti_1OwMpIJM6pJQSuvztDo4mfRQ", "decoupled_intent": "false", "merchant": "acct_1E2cGhJM6pJQSuvz", "frame_width": 574, "reasons": "link_payment_method_not_present not_gated_into_enable_m2_passthrough_mode", "element": "payment" }
calm obsidian
yeah I'd suggest reaching out to https://support.stripe.com/?contact=true with that information and hopefully they can help
broken adder
can you explain more about the disabled reason?
calm obsidian
not really, I barely understand it
not_gated_into_ implies some setting on your account that we enable, so probably someone has to look at your account and add that setting, which probably also explains why it works on one account and not another
so that's something to follow up with support on as they have access to your account etc