#xujiange_docs
thorn sandBOT
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plucky spadeBOT
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- xujiange_docs, 6 days ago, 16 messages
still yew
hello! you can read more about those statuses here : https://docs.stripe.com/disputes/how-disputes-work?dashboard-or-api=api#inquiries
chilly rampart
I'm still a little confused, is this warning strictly a chargeback?
We didn't see the same in other payment provider?
Or will the warning be calculated in the dispute rate by the card network?
still yew
An inquiry and a dispute/chargeback are two different things. Some card networks initiate a preliminary phase before creating a formal dispute and chargeback. Stripe calls this preliminary phase an inquiry. I don't know if the warning is calculated in the dispute rate by the card network, you'll want to reach out to Stripe Support for clarification on that
chilly rampart
Thanks a lot.