#icstzel_unexpected
wheat depotBOT
đ Welcome to your new thread!
â˛ď¸ We'll be here soon! Typically we respond in a few minutes, but sometimes we might take a bit longer if the server is busy or if you have a particularly tricky question.
âąď¸ We close idle threads, which makes them read-only. Once a thread is closed it won't be reopened, but you can always start a new thread if you have another question.
đ This thread will always be available, even after it's closed. You can find it again using Discord's search, or you can save this link: https://discord.com/channels/841573134531821608/1219844641613152349
đ Have more to share? Add more details, code, screenshots, videos, etc. below.
jovial bluffBOT
queen berry
Still looking the examples
vast iron
hey thanks for your hlep
queen berry
This is current behaviour for your account that the invoice will be auto_advance to true when there is a failed payment. If you would like to change the behaviour such that the failed invoice won't be auto advanced to true, can I suggest writing to https://support.stripe.com/contact/email now, so that I can get the right team to address your request?
Let me know once you write in, so that I can find your case and escalate to the right team
vast iron
Hi river, thanks, sorry I don't understand, does that mean that this is the default behaviour?
queen berry
Yes!
vast iron
I see, I'm just wondering what does this impact or if it'll actually solve our issue where the customer still gets charged even though the 3DS failed
queen berry
When auto_advance is set to true, Stripe will attempt to charge automatically as off_session payment with your current account behaviour.
If you wish to disable changing auto_advance to true when there is a failed payment, it should solve the issue that no payment attempt will be retried when auto_advance remains false - this will require writing to us to change the current behaviour of your account
vast iron
Hmmmm, I see... because I was taking reference from https://docs.stripe.com/invoicing/integration/automatic-advancement-collection#update-auto, so I was checking what was the source of the request to set the invoice's auto_advance setting to true
It seems like the issue is then actually that we are updating the payment_intent to setup_future_usage: off_session, which is then causing the auto_advance: true. I suppose this is not good practice/bad implementation then, since the intention is to only "save the payment method" only if the payment has been confirmed & successful (i.e. including passing 3DS)
Could you help to check if that assessment is correct?
queen berry
setup_future_usage: off_session will not affect the auto_advance on an invoice. The issue here is that your account is configured to auto_advance to true when an invoice payment is failed. It's not due to any of your integration
vast iron
Hmmmmm, thats not changeable via the UI and has to be done in writing?
queen berry
Yup! That's not changeable via the UI and has to be done by writing into Support
jovial bluffBOT
vast iron
Cool, thanks. Do you know how long does it take to revert that change if we realise that it's not working as we intend it to be (i..e there are side effects)
queen berry
Generally 24 hours on the working day to revert the change