#zaddler_invoice-retries

1 messages ¡ Page 1 of 1 (latest)

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tepid harness
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Hi

pearl summit
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Hey @tepid harness! Are you talking about automatic payment retries for Subscriptions and failed Invoices specifically?

tepid harness
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When an invoice is created, it looks like a draft, and if the payment fails, stripe tries 8 times and then deletes the plan, but I want it to be 2 times, is it possible?

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Is there a Stripe configuration that allows you to lower the number of attempts?

pearl summit
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zaddler_invoice-retries

tepid harness
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Oh this

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pearl summit
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yes!

tepid harness
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Nice!

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Can ask you something?

pearl summit
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We only support 4 and 8 today unfortunately

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alternatively use a custom retry policy and limit it to 2 retries I think

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and sure ask away, if I can't answer I'll let you know!

tepid harness
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The thing is that stripe doesn't allow me to edit the prices

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When a subscription is active or has been paid

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Is there a way to edit prices while there are active users? that prorate the changes

pearl summit
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You can edit a Price, but you can migrate a Subscription from Price A for $10 to Price B for $12.99 for example and we do proration and all that

tepid harness
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But to migrate it, I don't need the user's consent?

pearl summit
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I'm a developer so I can only speak about the code. I don't know much about legal/compliance.
But if you are charging someone $10 and then you decide to charge them $15, you kinda need their consent right? Like when Netflix or Disney+ raise their prices they email all their customers about the price increase and let them cancel/opt out

tepid harness
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In this case, I need to edit the price, I don't want to migrate to a new subscription

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The problem is that it won't let me edit it, I'll show it to you

pearl summit
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yeah you aren't really undersrtanding what I am explaining to you

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  1. It is impossible to edit a Price. I have just explained that above. It will never work.
tepid harness
pearl summit
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  1. Since you can't, you have to create a new Price for the new amount.
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  1. Whether you can edit a Price or not is irrelevant to getting the end customer's consent. You can't just decide "oh I was charging you $10/month but I'm going to charge you $1M/month now" right? You have to warn your user of a price change
tepid harness
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I understand, well, for legal reasons, I don't want them to file a complaint against me, but hey, it's always good to warn, right?

pearl summit
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I don't really see a world where it'd be okay to just randomly change the price without asking.

tepid harness
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I understand, another question I need to know regarding attempts

pearl summit
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sure

tepid harness
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In this case is it only trying 1 time? Or how is it?

image.png
pearl summit
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It'd charge say on Monday, fail, retry on Tuesday fail -> Cancel

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so it's one retry, or two attempts total

tepid harness
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Oh I see

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Ok, I'll try it anyway

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Oh, one last question

pearl summit
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sure

tepid harness
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I have seen that you archive the 'price', do not allow users to subscribe to the 'price' but what would happen if you archive a 'price' where the user is in the subscription process? Is it canceled at the end of the month?

pearl summit
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it only prevents new Subscriptions to be created on that Price. Existing Subscriptions still continue totally fine

tepid harness
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Perfect, thank you very much, I think that would be all, have a nice day!