#steve_decline-processing-error

1 messages · Page 1 of 1 (latest)

fluid pathBOT
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mint dome
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@ruby token Hello! Are you a developer and you wrote your whole integration with Stripe from scratch end to end? Or are you using a third-party plugin or platform?

ruby token
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The former

mint dome
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Okay so can you give me a lot more details? What exactly is not working, what is the exact error message, what part of the code is failing?

ruby token
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Ok so our platform involves therapists charging patients via stripe to submit claims. Our system interacts with Stripe to make these payments via API/webhook integration. A therapist reached out to me saying one of their patients (stripe account: https://dashboard.stripe.com/customers/cus_NhzXVcYZ7InPtw) was unable to be charged due to payments failing. I looked it up and saw that the last couple had failed due to "connection error" but that they were spaced out over a week. The error message suggests the payments failed due to a transient error and can be retried, so as an admin I attempted retries and they all fail with the same "connection" error. Therefore, it's definitely not anyone's wifi since we have tried on two different networks across many days

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This is during the API request to create payment intent

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I went to normal customer support and they were completely stumped, so here I am

mint dome
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I looked it up and saw that the last couple had failed due to "connection error"
What does that mean exactly? I'm a developer myself, I need the exact error message, which exact API request triggered it, what the problem is and what you see/where you look

ruby token
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Payment failed because of a network error
Tell the customer to try again. If that doesn't work, they can use a different payment method or try again later. Learn more about declines

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"message": "An error occurred while processing your card. Try again in a little bit."
"type": "card_error"

mint dome
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okay so the error is not what you were saying where you said it's about the PaymentIntent creation right?

ruby token
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POST /v1/payment_intents
402 ERR

mint dome
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This looks purely like a decline question. processing_error can be common when a bank is either down (transient) or when the card has an issue and then the cardholder should call the bank

ruby token
mint dome
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402 errors are card declines. A connection error would be that you have a network error when sending an HTTP request to our server

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Unfortunately there is nothing I can help with here as this isn't about your code (which works) and more likely an issue between the cardholder and their own bank that they should contact, I'm sorry

ruby token
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got it, fair enough

mint dome