thick_3d2-failure | Stripe Developers | Page 1

naive axleBOT Mar 18, 2024, 5:49 PM

#

👋 Welcome to your new thread!

⏲️ We'll be here soon! Typically we respond in a few minutes, but sometimes we might take a bit longer if the server is busy or if you have a particularly tricky question.

⏱️ We close idle threads, which makes them read-only. Once a thread is closed it won't be reopened, but you can always start a new thread if you have another question.

🔗 This thread will always be available, even after it's closed. You can find it again using Discord's search, or you can save this link: https://discord.com/channels/841573134531821608/1219341945738891457

📝 Have more to share? Add more details, code, screenshots, videos, etc. below.

spark fractalBOT Mar 18, 2024, 5:50 PM

#

inland condor Mar 18, 2024, 5:51 PM

#

Can you give me a bit more details about what you see, what you are doing, where that call fails, etc.?

#

looking around while I wait for more info I don't see this happening at all today in Test mode on your account and the seti_123 you gave is in Test mode

hybrid lotus Mar 18, 2024, 6:01 PM

#

We need to setup payment card for future use. We're using Stipe.js CardElement and SetupIntents. As well we are using confirmCardSetup which previosly worked perfectly for us. But right now it started returning an error. Error code from a response "setup_intent_authentication_failure". I'm using this card for test "4000002760003184"

#

#

inland condor Mar 18, 2024, 6:02 PM

#

I'm not seeing any such error on your account in Test mode though. The 400 you mentioned when you opened this thread, what's the exact req_123

hybrid lotus Mar 18, 2024, 6:02 PM

#

I've shared an example for you

#

Just received 15 seconds ago

inland condor Mar 18, 2024, 6:03 PM

#

where did you share? Right now you just gave 2 pictures

hybrid lotus Mar 18, 2024, 6:03 PM

#

req_eY9NGTnpN9KZN2 - request id from the screenshot

inland condor Mar 18, 2024, 6:04 PM

#

perfect thanks, looking

#

thick_3d2-failure

#

ah wait you had the same error twice in parallel and I mixed up my ids

#

looking at that test mode on specifically

hybrid lotus Mar 18, 2024, 6:08 PM

#

let me check. give 2 sec

#

Checked. Looks like I'm sending correct card. As on a screenshot above

inland condor Mar 18, 2024, 6:13 PM

#

Looking further, that card works fine on my own account at least. Do you have a public URL where I can reproduce?

hybrid lotus Mar 18, 2024, 6:14 PM

#

I can try to setup ngrok endpoint, but it may take some time

inland condor Mar 18, 2024, 6:16 PM

#

all good, looking in the meantime

#

@hybrid lotus looks to be something maybe on your account. You will have to ask our support team for further help: https://support.stripe.com/contact

hybrid lotus Mar 18, 2024, 6:24 PM

#

Ok, what should I tell them?

#

In which direction should we look?

#

We're are loosing customers due to this error

inland condor Mar 18, 2024, 6:26 PM

#

I can't really tell you much. Share the exact request you shared with me and say you have something happening on your account that makes 3DS2 fail and support or your Stripe point of contact will be able to help

hybrid lotus Mar 18, 2024, 6:28 PM

#

Ok, I will try get to the Stripe support and see what they will answer

#thick_3d2-failure