#nadia_api

1 messages ¡ Page 1 of 1 (latest)

pallid furnaceBOT
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violet muskBOT
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Below are links to other discussions we've had with you in the past week in case you want to review that information. If your question is related to one of these previous discussions, please provide a comprehensive summary of the current state and what you need help with now. We help many users simultaneously, so a summary allows us to resolve your issue as soon as possible.

steel merlin
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Apologies for the delay, I'll be with you as soon as I can.

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Hi @surreal horizon can you tell me a bit more about the annotation you're referring to removing? If you're referring to something we show in the Invoice's PDF or one of our hosted UIs, then I suspect it can't be but can double check that for you.

surreal horizon
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hello @steel merlin
thanks for reaching out

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the note just under the product name

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on both side
pdf & hosted

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we'd like to remove the period

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the highlighted line

steel merlin
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Gotcha, as far as I'm aware it is not possible to suppress that line in our UI and PDFs.

surreal horizon
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thanks for your response
is it possible to keep the "from" date & remove the "to" date ?

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in this example : remove "- 15 avr. 2024"

steel merlin
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No, that line isn't adjustable

Can you tell me more about what you're trying to accomplish? Maybe there's a better route for it.

surreal horizon
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okay thanks
some clients, when they cancel their subscriptions asks us for a refund because of the period written on the invoice
but the subscription covers the calendar month
even if the debit is made on the 15th

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is it possible to write the current month : from 1st day to the last day

steel merlin
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No it's not, our Invoices contain the billing period that they're charging for, they can't currently be forced to show something different. It sounds like that may not be aligned with the billing period on your side though.

surreal horizon
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yes exactly !

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but i cant find a way to set the billing date & subscription period

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a lot of clients asks us to be billed on a specific date

steel merlin
surreal horizon
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this way we can not keep the billing date on an other day

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if we want the invoice pdf to mention from 1st march to 31th march we can not charge our customer on the 15th march

steel merlin
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Correct

surreal horizon
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thanks for your honesty !

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& help