#dane_dashboard-pci
river emberBOT
đ Welcome to your new thread!
â˛ď¸ We'll be here soon! Typically we respond in a few minutes, but sometimes we might take a bit longer if the server is busy or if you have a particularly tricky question.
âąď¸ We close idle threads, which makes them read-only. Once a thread is closed it won't be reopened, but you can always start a new thread if you have another question.
đ This thread will always be available, even after it's closed. You can find it again using Discord's search, or you can save this link: https://discord.com/channels/841573134531821608/1218305544125812846
đ Have more to share? Add more details, code, screenshots, videos, etc. below.
naive scarabBOT
runic phoenix
yes using that library should be enough. I'd recommend working directly with our support team to investigate if you are seeing otherwise in your compliance page as that request did come from our official React Native SDK from https://dashboard.stripe.com/logs/req_4xeFxCbEP585Ni
formal stream
What I'm trying to figure out is if our implementation is incorrect. On the Compliance page in the Stripe dashboard, we see a notice that "163 payments made by sending card details directly to Stripe" but it only gives me a sample of 3 payments. Is there a way to find all these payments so we can determine what is different about them vs other payments?
runic phoenix
I don't know I'm sorry. I can tell you the one you shared is fine. So I'd recommend working with support on this and they can investigate this issue. My guess is that the version of the library you are using isn't "recognized" by our own systems that generate that list and we need to fix it but only our support team can confirm
formal stream
I've tried support and they were largely unhelpful and said they'd have to convert my call into an email support ticket...
req_4xeFxCbEP585Ni
Hold on, maybe I gave you the wrong request id
Can you look at that one?
Specifically, can you look at the request POST body?
runic phoenix
yeah that's the one I linked you to earlier. It's the Token creation that you used to charge. This was made with our official React Native library. So my gut tells me the tool in the Dashboard is wrong. Support is where to get help. I know it's frustrating and it'll be back and forth but only they can investigate this further
dane_dashboard-pci
formal stream
How can I tell that it's the token creation that we used to charge?
I want to have as much info as possible to get back to them with.
runic phoenix
I'm sorry I can't really give you anything more. The Dashboard flags the request req_4xeFxCbEP585Ni, that request uses our official SDK, the Dashboard is wrong, so the next step is to reach back to support and ask to be escalated to an expert who can help analyze this and fix it
formal stream
Can you see what I'm seeing here?
This is where the sample of 163 payments made with "card details sent directly to stripe" takes me. That POST body doesn't look like a POST that we sent... And if I look up the charge id directly, it shows a totally different POST body.
So, do you think the info we're being shown on the left is incorrect? Meaning, it didn't come from us?
runic phoenix
Nothing you do is incorrect. What is incorrect is what the PCI compliance section in the Dashboard is telling you
formal stream
OK thanks koopajah!