bhushan_error | Stripe Developers | Page 1

static sealBOT Mar 15, 2024, 2:50 PM

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stone harness Mar 15, 2024, 2:53 PM

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how do you guys solve this issue?

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without accessing the router portal?

terse vineBOT Mar 15, 2024, 2:53 PM

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stone harness Mar 15, 2024, 2:55 PM

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our customers have been using several non stripe terminal, without any issue.. with stripe terminal we keep getting such issue

indigo crag Mar 15, 2024, 2:56 PM

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Hi 👋 if you're talking about making changes to a network where a reader is running to ensure it can communicate with your point of sale, then that has to be done within the router (unless you have some sort of abstracted management for all of your routers).

It may be worth exploring a server-driven integration pattern so you don't need direct POS<->reader communication:
https://support.stripe.com/questions/terminal-server-driven-integration

Terminal server-driven integration : Stripe: Help & Support

Find help and support for Stripe. Our support site provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

stone harness Mar 15, 2024, 2:56 PM

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We are using server driven integration ..

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but still getting connectivity issue..

indigo crag Mar 15, 2024, 2:58 PM

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Can you elaborate on that?

stone harness Mar 15, 2024, 2:58 PM

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We have a pos software and we integrated stripe terminal (server intergration)

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even with server integration 1. we still have to keep both our software and terminal on same network 2. When using phone hotspot on our software and stripe terminal all works fine,as soon as we switch to normal router, it starts giving error

indigo crag Mar 15, 2024, 3:02 PM

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I'm pretty sure you don't. With a server-driven integration your POS interacts directly with the Stripe API, and the reader also interacts directly with Stripe. There isn't direct communication between the reader and the POS there.

stone harness Mar 15, 2024, 3:02 PM

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oh. ..let me check properly

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can i get back to you 1-2 hour?

indigo crag Mar 15, 2024, 3:03 PM

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I shared the wrong link before, I'd recommend starting here:
https://docs.stripe.com/terminal/payments/setup-integration?terminal-sdk-platform=server-driven

Set up your integration

Set up a Stripe Terminal SDK or server-driven integration to accept in-person payments.

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The thread will be closed, but yes, if there are questions after reviewing that you can create a new thread to ask those.

stone harness Mar 15, 2024, 3:03 PM

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oh

indigo crag Mar 15, 2024, 3:04 PM

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Sorry, that link doesn't deep link to the server-driven flow, ~~updating that momentarily~~ updated

stone harness Mar 15, 2024, 3:04 PM

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are you sure network doesnt play any role for server integration

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and a. We dont have to. be same network? b. we can send payment intent over cloud

indigo crag Mar 15, 2024, 3:06 PM

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Yup, as long as everything can reach the Stripe service you should be set.

stone harness Mar 15, 2024, 3:06 PM

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because we are pretty sure, we are doing server integration.. but we must be making some mistake

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will check and connect again.. thanks

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after reviewing, can i message you directly?

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please

indigo crag Mar 15, 2024, 3:07 PM

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No, we don't accept DMs

#bhushan_error