#janek_standard-tosacceptance
raw loomBOT
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- janek_connect-account-onboarding, 1 day ago, 16 messages
olive sparrow
Hello 👋
Can you elaborate more on what doesn't work exactly?
You can prefill supported information as mentioned in this doc
https://docs.stripe.com/connect/standard-accounts#create-account
thick aurora
just it dosent work can you send me a code with describe documentation ofc if there is another way to do this
olive sparrow
I'm sorry, "it doesn't work" isn't really helpful.
We won't write your code for you and we've tried sharing the documentation for the usecase you've descritbed.
In order for us to help you, you need to provide the exact details of the steps you took, what was the outcome and what were you expecting etc.
thick aurora
when we use it this way from the link its just do nothing like taking me to another page to confirm my information about my customers account and when i click submit its taking me to white page and thats it
when we use this doc step by step
olive sparrow
How exactly are you creating the account link? What are you setting as the return_url?
Can you share the request IDs?
https://support.stripe.com/questions/finding-the-id-for-an-api-request
raw loomBOT
thick aurora
yes for sure can you pleas tell me about ids is it my login or where i can find it?
oh sorry it is in the link
give me second
sorry can you send me how suposted to look ids
bc i found something but im not sure it is the correct id
nimble tree
The request ID should look like req_...
nimble tree
This request was made via the Dashboard and it was to upload a business logo
Let's take a step back. Can you share more context on what you're trying to do exactly?
thick aurora
i want to create step by step standard connected account for my customers to prefiled name, phone, email etc
beacouse we cannot find the correct way to do this
because *
nimble tree
This is the guide you would follow: https://docs.stripe.com/connect/standard-accounts
In step 1, you'd pass along any information you already have about the merchant when creating their standard account
thick aurora
we already try to use it and it dosent work properly
nimble tree
Can you share the ID of a standard account you created?
thick aurora
can i send you a code wich our programmers write from the link from doc and you will say whats wrong is there is it possible to do thst
that*
nimble tree
Before we get there, can you share the ID of a standard account you created? Alternatively, if you have your Stripe account ID for your platform (it should look like acct_...), I can look up your account logs
nimble tree
@thick aurora let me know if you still need help
nimble tree
Let me see if there's anything else I can piece together with the ID you shared above
Okay, the latest logs show requests to create account links for an existing Custom account, not a Standard account
The most recent request to create a standard account was made weeks ago, back in February. This request failed because the platform cannot accept terms of service for Standard accounts
This is expected since Standard accounts need to accept terms of service themselves. Our API reference doc shows what can/cannot be passed when creating an account: https://docs.stripe.com/api/accounts/create
In this case, tos_acceptance can only be included when creating a custom account
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