#bumbzor_error
lean sirenBOT
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quasi mantleBOT
indigo flame
https://api.hcaptcha.com/authenticate
Request Method:
POST
Status Code:
401 Unauthorized
Remote Address:
104.19.218.90:443
half wagon
Is this URL public by any chance?
If so, can you share it?
indigo flame
which url ?
half wagon
Where you're trying to use PaymentElement
indigo flame
it's so hard to trigger the erorr and it can't be easily replicated 😦 If I close the site now I might not get it again lol.
the checkout page stops loading the pauyment gateways and I finally was able to make it show those errors
thats the Console tab. I opened the site in mobile via the browser emulator
we have bee trying to find out what's bearking the checkout in ages and finally got the error myself.
half wagon
let me pull in a colleague to take a look
indigo flame
I am keeping my browser tab like that as if I close it I might not get the error again 😦
lost it already lol. wrong mouse click
timid turtle
Hi there 👋 I'm working on taking a look at this with a teammate. I see in the site that you shared, that there is a Payment Element loaded partway down the page. I wanted to confirm that's what you're referring to when you say the checkout page stops loading?
indigo flame
yes
Its a very hard issue to replicate and I was just able to see the error now for the first time. and that errors seems to break the execution of the rest of the code so the form is not loading entirely.
I have the HTTP call if you need it for that action
the authorize that fails
timid turtle
When you were able to see those errors logged, did you notice when they were logged in relation to your flow? Did it stop the Payment Element from rendering, or were they surfaced while trying to process a payment?
indigo flame
they happen during the initialization process
notice how the form stopped loading in the page?
timid turtle
Yeah, but it seems like that also includes parts of your page that aren't the Payment Element. Hm, it's likely going to be hard if this isn't easily reproduced, to figure out exactly where those errors are coming from. Do you have any leads on what code is actually running when those errors surface?
indigo flame
honestly no idea 😦
is it possible to disable that hCaptcha somehow ?
just to see if that is indeed the cause here
timid turtle
If it is possible to disable it, that's not something my team and I are familiar with. That ask would need to go to our Support team.
What I'm trying to wrap my head around, is that when the page loads successfully there aren't any calls to that /authenticate endpoint that I can see in my network logs.
indigo flame
hmmm
lean sirenBOT
timid turtle
Do you have an adblocker set up for your browser that is running?
waxen condor
@indigo flame if you're still around
Can we also see your client side code that renders the payment element and personal info sections?
Curious what that's conditional on
Also, heads up we will need to close this thread in a few mins if we don't get a response. So, if you see this later, please write in a support ticket with the above requested info to: https://support.stripe.com/contact/email, and we will investigate the issue further.