#marco428_unexpected
main frigateBOT
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storm brambleBOT
feral mortar
Hi 👋 is there more context that you have to share on what you're seeing during your testing? Are any errors being surfaced at any point?
fierce musk
hi, we have no error the payement intent amount is displayng correctly on the terminal and when we use the card we cannot finish the payment, no pin asked
and it asks to remove the card, no processing....
feral mortar
Can you tell me more about your flow. Is this a server-driven terminal integration?
fierce musk
yes it is a server driven terminal one
we are using a node.js backend with webhooks etc everything is working fine on that side
feral mortar
Gotcha, so you're calling processPaymentIntent and then the flow starts looping asking for a card when you try to use the test card? Can you share the ID of a Payment Intent from your testing?
Can you also try tapping/inserting a real card? (it won't do anything in testmode) I'd expect that to surface an error about not being able to use a real card in testmode.
fierce musk
we did try with real card here is the link: https://dashboard.stripe.com/test/payments/pi_3OuElDHEEVo795YM0v1MOJW6
with real card, the pin is asked and everything seems to be working so i guess there is something wrong with the test card
storm brambleBOT
feral mortar
Yup, that's my thinking too. That gives me confidence that your flow is likely set up correclty, and that the test card may be faulty. Unfortunately that isn't something I can do much about in this forum. I'd recommend reaching back out to our support team and explain that we believe the test card is faulty, and that you would like to receive a replacement one.
fierce musk
the problem is the support team is no longer answering my emails so....
i am writing to them since monday and still no answer
is there something you can do to point me to the right person?
feral mortar
No, my team and I here know nothing about the process for getting test cards replaced, aside from that's handled by our support team. My best recommendation is to continue trying to reach them.