jamie_unexpected | Stripe Developers | Page 1

rocky roverBOT Mar 14, 2024, 9:05 AM

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half steepleBOT Mar 14, 2024, 9:05 AM

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Below are links to other discussions we've had with you in the past week in case you want to review that information. If your question is related to one of these previous discussions, please provide a comprehensive summary of the current state and what you need help with now. We help many users simultaneously, so a summary allows us to resolve your issue as soon as possible.

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plush steeple Mar 14, 2024, 9:06 AM

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Hi there bit unsure why the following https://dashboard.stripe.com/payments/pi_3On1DQLjYDcRA6KW2yCwuU5B has not sent a disputed webhook, considering it has been disputed/refunded through the bank. If this is always a failed payment general decline then ALL disputed sepa_debit payments are always failed payments and not disputed payments (in terms of your webhooks)

half steepleBOT Mar 14, 2024, 9:06 AM

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dark river Mar 14, 2024, 9:19 AM

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Did you try to reachout to the customer and double check with them if they have an ongoing dispute with you ?

plush steeple Mar 14, 2024, 9:22 AM

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There is no ongoing dispute with sepa payments, it is instantaneously approved from what I understand in your docs also

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or am I misunderstanding what you mean

dark river Mar 14, 2024, 9:25 AM

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Sepa does provide a despute process:
https://docs.stripe.com/payments/sepa-debit#disputed-payments

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I inivte you to reach out to your customer and double check with them directly.

plush steeple Mar 14, 2024, 9:36 AM

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So requesting a refund through their bank is different from disputing a payment?

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In dutch we call this 'stornering', which is essentially cancelling a payment after the fact, which I assumed is what you call a disputed payment

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because the payment was succeeded, but then failed afterwards because of customer action, which I don't see much difference how that is not a dispute

dark river Mar 14, 2024, 9:53 AM

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I understand this may be quiete confusing

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but according to the failure code, which is. debit_disputed:

Explanation:
Your customer requested that their bank refund this payment.
Next Step:
Reach out to your customer to resolve any dispute, then retry the transaction.
https://docs.stripe.com/payments/sepa-debit#failed-payments:~:text=retry the transaction.-,debit_disputed,-Your customer requested

plush steeple Mar 14, 2024, 9:55 AM

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Ah I see that's on the charge, but on the failed payment intent it is generic decline

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I can see the customer can still dispute it event after this debit_disputed event which has refunded the money to get double the money back

dark river Mar 14, 2024, 9:57 AM

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Yes.

plush steeple Mar 14, 2024, 10:06 AM

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Okay thanks for the explanation, I will have to consider what to do in this case on our end, thank you

#jamie_unexpected