#driesvints_unexpected
lilac lionBOT
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near slateBOT
kind breach
question should be: how do I keep the trial while swapping on a customer portal
mint relic
This is expected. In https://docs.stripe.com/billing/subscriptions/upgrade-downgrade#handling-zero-amount-prices-and-quantities:
If you’ve subscribed a customer to a zero-amount price (for example, as a trial), changing the price to a non-zero amount generates an invoice and resets the billing period to the date of the change.
I'm afraid this feature is not supported in Customer Portal.
kind breach
@mint relic I can't believe there's no way to keep the trial? Our customers sometimes start on a plan but then want to switch and try a different plan. Surely their trial should be kept?
Btw the part you linked to isn't explicit about this. If this really is the behavior then I believe a dedicated part needs to be added to the docs about trialing and losing it while swapping plans. I don't think the section you linked to explains this well enough.
mint relic
This is only possible with Direct Subscription Update API with setting billing_cycle_anchor to unchanged when changing the subscription plan: https://docs.stripe.com/api/subscriptions/update#update_subscription-billing_cycle_anchor
- Updating subscription price: https://docs.stripe.com/billing/subscriptions/upgrade-downgrade
kind breach
Yes we had a custom integration before but decided to change to stripe's customer portal because it seemed much easier for us.
Using a direct swap again and builing our entire UI anew just for this defeats the purpose of that..
Is there any chance you can accept this feature request and it getting in at some point?
mint relic
Thanks for sharing the feedback. Can I suggest you writing to Support https://support.stripe.com/contact, so that they can share the feedback to relevant team?
kind breach
I'll do that. Thanks @mint relic