#leahhannahceramics_api
scenic relicBOT
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modest basaltBOT
gloomy cedar
Good question. Checking in to this and will get back to you
gloomy cedar
Hey apologies for the delay here. That reserve_transaction balance is made when the connected account's balance goes negative. So that would happen if the debit is bigger than their available balance after that destination charge
simple zenith
To confirm, as soon as the connected account's balance goes negative, the reserve_transaction is made and after that the debit is attempted to cover the connected account's balance, correct?
gloomy cedar
We first try to pull from your available balance. So we try to take it out of the connected accounts balance, if they don't have enough we place a reserve and try to take those funds out of your platform's available balance. If your platform's available balance doesn't have enough to cover the reserve we try to debit your external bank account
modest basaltBOT
simple zenith
at what point does Stripe attempt to debit the connected account's external bank account? Can i ensure this is attempted before my platform available balance is considered?
I have debit_negative_balances set to true on my connected acccounts.
wild fjord
Hi there, taking over as Pompey needs to step away. Let me catch up
You can find out more information on negative balances here, https://docs.stripe.com/connect/account-balances#accounting-for-negative-balances. One common example is when there is a chargeback that the customer requested. We document the operating steps on the above document. Let me know if you have any specific question on that.
simple zenith
I went over this on it was unclear what happens first.
My specific question is as follows:
Would Stripe still create a balance transaction with the type reserve_transaction on the platform account though a successful debit is triggered on the connected account's external account?
wild fjord
Can you reword the ask please? I am unsure I undertsnd the question here
gloomy cedar
I think this paragraph in that doc is the one relevant to you:
To ensure funds can be covered, Stripe holds a reserve on your platform account’s available balance to cover any negative available balances across your Custom and Express accounts. Depending on the country that the Custom or Express account is in, Stripe initiates a bank withdrawal on the account’s bank account to cover the negative balance. Although the available balance for the account zeroes out as soon as the withdrawal is posted, the platform reserve for that account is held for an additional 3 business days. You’ll see this reserve reflected in the Dashboard and exported reports (as a reserve transaction).
So we will debit the connected account first if their external account is eligible because you have that setting turned on. Even though their negative balance is zero'd out when we make that debit, we do reserve funds on your account for an additional three days.