#bas1920_api

1 messages · Page 1 of 1 (latest)

glossy basinBOT
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obsidian vortexBOT
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Below are links to other discussions we've had with you in the past week in case you want to review that information. If your question is related to one of these previous discussions, please provide a comprehensive summary of the current state and what you need help with now. We help many users simultaneously, so a summary allows us to resolve your issue as soon as possible.

valid crag
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I think this is strange, because the initial payment is in USD and so I would think I can also transfer in USD.

barren meteor
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Thank you for the report. Looking in to this. I do see the payment intent was in USD, for some reason I see conflicting info on the charge (I may just be reading things wrong). Will get back to you with what I can find.

valid crag
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Thanks a bunch.

barren meteor
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I think this may be happening because the USD is being converted to EUR as soon as it lands on your account. Trying to think of how you may be able to work around this

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Do you know if setting this account as the merchant of record would be appropriate in this scenario? I think that would allow the funds to land as USD and be sent off more easily.

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Also out of curiosity, if you specify the payment intent instead of the charge as the source_transaction, do you get the same error? I would expect so but think it is worth trying

valid crag
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I cannot let this Connect Account be the merchant. But I can try the payment intent as source_transaction - give me a sec.

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I get No such charge

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pi....

barren meteor
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Gotcha, apologies I thought that PIs could work here

valid crag
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So you mean we have to have a US Stripe account in order for this to work?

barren meteor
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Correct

valid crag
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And is it possible to have a US stripe account from Europe?

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Or do you mean that our whole company should then be based in US?

barren meteor
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You will need a legal entity based in the US to have a US account I believe

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Our support team will be able to better speak to that if you describe your use case to them https://support.stripe.com/?contact=true

Stripe: Help & Support

Find help and support for Stripe. Our support site provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

valid crag
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Ok, thanks.

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But, the link you sent me to cross border payouts says this: US connected accounts don’t support cross-border payouts;

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But I don't have either. I don't have a US connected account and I don't have a US platform

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I'm just using USD as the currency

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The problem might be that our bank account is in EUR (and so Stripe exchanges all $ to EUR)

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So if we have another bank account tied to our account which is in Dollars, it might not do that

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and I might not get that error.

barren meteor
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Can you try that in test mode? I wasn't aware FR accounts could have a USD bank account. That may get rid of this issue. Apologies, I usually work with US platforms, haven't had much experience with this from other countries yet.

valid crag
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I don't know how

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oh I might have found it

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I have two bank accounts tied to my account now. How to configure which one is the main one?

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do you know?

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Oh, apparently when I have two it automatically picks the right one?

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Or doesn't it?

barren meteor
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There should be a dashboard setting for that. By default EUR will go to EUR and USD to USD but for other currencies I think you have to set something for that

valid crag
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Yes, it seems to be correct automatically

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Thanks for the help so far.

barren meteor
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Yep yep I can see the intent. Is that just proof that this is working or are you trying to figure something out about it?

valid crag
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No, it's working fine 🙂

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Thanks!