#chat_checkout-automatic-taxes
zealous spearBOT
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dusky parcelBOT
polar summit
Hello, can you tell me more about where you are seeing that you need to turn this API off?
Like is this an error message returned from an API call?
karmic tinsel
I spoke to Stripe Support on chat and have turned off automatic taxes a few weeks ago. They said I'm still being charged because there's something still on in the API that I need to change - they sent me the link to here
polar summit
Gotcha, did they mention anything about where in the API this was being invoked? If not, can you tell me a bit about which of our products you are using? Like Checkout for one time payments, subscriptions, etc?
Also can you DM me your email? Support should not have directed you here if they were already working with you, I'll make sure that agent understands the proper procedure going forward.
karmic tinsel
No they were quite unhelpful, just sent me a link. I'm using checkouts. Yes will send over my email and yes I did think it was strange
polar summit
Very sorry to hear.
For Checkout, we have an automatic_tax parameter. It sounds like you may still have somewhere in your code where its enabled property is getting set to true. If you look through your code that creates Checkout Sessions, do you see that parmeter anywhere?
https://docs.stripe.com/api/checkout/sessions/create#create_checkout_session-automatic_tax-enabled
karmic tinsel
Yes I do - how do I change this? I turned it off via the tab mid February but it seems it's still been charging me since
polar summit
If that is in your code it should just be a mater of removing that parameter from that call. I am a bit surprised we don't error if this is turned off on your account, but it sounds like that may be where this is being set to enabled
karmic tinsel
I have resolved it in the payment links as they still had it on
thanks for your help
zealous spearBOT