#bas1920_api

1 messages ¡ Page 1 of 1 (latest)

faint quarryBOT
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dreamy jasperBOT
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snow isle
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So the question is if the transfer will get automatically reversed if I use the source_transaction property when creating the transfer or that I should manually retrieve the money back from the user.

dreamy jasperBOT
crystal mulch
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Good question, as in when losing a dispute? Or another scenario? I am not immediately sure but am looking in to this.

snow isle
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No, not due to a dispute

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due to a charge back for instance

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or due to the customer not being satisfied with the product (refund)

crystal mulch
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Gotcha, for destination charges we do have the reverse_transfer parameter but that does not work for separate charges and transfers unfortunately. So I think you would want to make a transfer reversal and then create the refund.

snow isle
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So it's not possible to create a negative transfer, for instance? I really have to do a reverse transfer?

crystal mulch
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Correct

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If you are in the US there are also account debits, where you can charge funds from the user's balance without a transfer. But for things like refunds it typically makes more sense to just reverse the transfer.

snow isle
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and is there a time limit?

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to do the transfer reversal?

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I.e. I need to do it within a day of the transfer itself?

crystal mulch
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Nope, you should be able to reverse it as long as the user still has the available funds to cover the reversal.

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Also as long as you haven't already reversed the transfer

snow isle
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But you're referring to a user.. but in this case its the connect account

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the same applies?

crystal mulch
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Correct, by user I meant connected account