#marklittlefield-pdq_unexpected

1 messages ¡ Page 1 of 1 (latest)

tranquil ironBOT
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gray pelicanBOT
ebon token
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Hi there! Could you share the ID of this particular customer?

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@eager lagoon do you have a customer ID that I can look at?

eager lagoon
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Yes one moment

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on that account you'll see nothing other than three cancelled quotes, with the currency field being grayed out.

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We're pretty sure its because it has quotes, even though the are cancelled

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Which wouldn't be a big deal, but you can't delete a quote. So essentially this customer is stuck in a state that no matter what we do (other than delete them), they are stuck with the currency that is set on their account

ebon token
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I believe it may be the 10% discount that was applied to this customer

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The products that are eligible for this discount are all in USD

eager lagoon
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humm

ebon token
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Though our support docs mention this would only be a problem with a flat rate coupon, not a percentage

eager lagoon
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Normally if someone has a coupon on their account, there is a tab on the side showing that Coupon. where are you seeing this coupon?

ebon token
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I'm looking at the Customer view (link that you shared above), specifically the Recent activity section

eager lagoon
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thats a fresh customer record in my test system. I created it, created a quote in euro, cancelled the quote, cannot change the currency

ebon token
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Do you have a request where you tried to subscribe cus_Pj5Lhw6lFO0h3p to a subscription in a different currency?

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Alternatively, can you try creating a quote for cus_Pj5Lhw6lFO0h3p in a currency other than Euro?

eager lagoon
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Yes one moment

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I did not have a request to subscribe cus_Pj5Lhw6lFO0h3p to anyhting, totally fresh account only made the quote

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I will attempt a different quote

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I cannot see prices in any other currency than the euro, and its saying that its filtering it by the customers currency.

image.png
ebon token
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Are you able to subscribe or create a quote using the API instead of the Dashboard?

eager lagoon
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It'll take me a bit to give that a try

ebon token
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Was doing some testing on my end as well. I tried this in the same way you did:

  • Created a brand-new customer
  • Created a quote in USD
  • Canceled the quote.
  • Retrieved the customer and found that customer.currency was usd
  • Created a quote in EUR
  • Retrieved the customer and found that customer.currency was eur
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I think there's still a Dashboard issue here though. If the customer doesn't have any open Quotes, Invoices, Subscriptions, I don't see why the Dashboard dropdown menus should filter prices by currency

eager lagoon
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Yeah my guess is its a frontend issue, which is too bad

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How do I get it submitted as a bug to stripe?

ebon token
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This is something we're aware of but I'll make note of this instance/occurrence as well

eager lagoon
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okay great. Thank you