profesords_unexpected | Stripe Developers | Page 1

hardy mirageBOT Mar 12, 2024, 8:46 PM

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inner bluffBOT Mar 12, 2024, 8:48 PM

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reef acorn Mar 12, 2024, 8:50 PM

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Hi there! Could you share the Subscription ID?

sturdy sail Mar 12, 2024, 8:52 PM

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hey there, thanks for the quick reply
sure - sub_1MXTwlI9qXomtXqSI0fHZ9HY

reef acorn Mar 12, 2024, 9:00 PM

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Still digging! Give me a few more minutes please

sturdy sail Mar 12, 2024, 9:00 PM

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sure, thanks

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hows it going my man

reef acorn Mar 12, 2024, 9:16 PM

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Still looking through logs. I can see when it changed to past_due but trying to figure out why the status didn't change back to active

reef acorn Mar 12, 2024, 9:34 PM

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Hang tight, we're still investigating!

reef acorn Mar 12, 2024, 9:59 PM

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Okay, it looks like this is an known issue due to the order of operations here. There were two invoices in this case. The newer of the two invoices was voided first/before the older invoice was paid.

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Our logic for updating the Subscription's status looks at whether the voided invoice was the latest for the Subscription and if no other previous invoices are unpaid or past due

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In this case, the Subscription will become active again once it cycles to the next billing period

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@sturdy sail let me know if you have any other questions!

sturdy sail Mar 12, 2024, 10:45 PM

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Thanks,
however, I don't think it makes sense.
past_due means that customer is in debt, but its not the case here.
One invoice was paid, and one voided(which means we dont expect this money)
Is there a way to somehow manually push the subscription status from past_due to active?

reef acorn Mar 12, 2024, 10:46 PM

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Right, the fact that the status is past_due is inaccurate in this case but was the result of having updated the newer of the two invoices first. There's currently no way to manually move this to active

sturdy sail Mar 12, 2024, 10:50 PM

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Do you think it's possible from Stripe's end? If I reach out to support directly?

The issue is that this is very big customer of ours, so past_due subscription status affects their access to our app

reef acorn Mar 12, 2024, 10:51 PM

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No, support won't be able to change this manually either

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I assume you don't want to change the billing cycle but that could be a workaround if you don't want to wait for the subscription's next billing period. I recommend being cautious here if you decide to update the Subscription so you take any usage and proration into account

sturdy sail Mar 12, 2024, 10:57 PM

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oh well, it is what it is.
I'll figure something out.

Thanks for looking into it

#profesords_unexpected