santhurein_error | Stripe Developers | Page 1

dire lightBOT Mar 11, 2024, 7:54 AM

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heavy sleetBOT Mar 11, 2024, 7:57 AM

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gilded thunder Mar 11, 2024, 8:05 AM

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Hi, do you mean your site needs to be tested in Singapore IPs?

little jasper Mar 11, 2024, 8:14 AM

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Yes @gilded thunder

crimson oasis Mar 11, 2024, 8:16 AM

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can you share test account credentials so that we don't have to register?

little jasper Mar 11, 2024, 8:18 AM

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sure, 1 sec!

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https://tyho-website-staging.talkyourheartout.com/

Find a Therapist | Book Counselling Session | ...

'Looking for a therapist or psychologist? TYHO offers affordable individual, couples and family therapy counselling for various issues and to suit all preferences. '

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chirag@talkyourheartout.com it is email

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Test@12345 is password

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https://tyho-website-staging.talkyourheartout.com/payment_page

Confirm Booking

'Looking for a therapist or psychologist? TYHO offers affordable individual, couples and family therapy counselling for various issues and to suit all preferences. '

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And go to this

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And remove use wallet balance

crimson oasis Mar 11, 2024, 8:24 AM

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oh oops

little jasper Mar 11, 2024, 8:27 AM

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Hmmmm?

crimson oasis Mar 11, 2024, 8:27 AM

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it's alright, i accidentally made payment from the wallet balance. I just added a different session to cart

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so for me, the card is selected by default

little jasper Mar 11, 2024, 8:28 AM

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Umm, wait let me send you recording

crimson oasis Mar 11, 2024, 8:28 AM

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the pop up is fine, it doesn't automatically close

little jasper Mar 11, 2024, 8:28 AM

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Are you using Chrome?

crimson oasis Mar 11, 2024, 8:28 AM

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yes, i'm using Chrome

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and I'm using a Singapore IP

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have you asked a colleague based in Singapore to try?

little jasper Mar 11, 2024, 8:29 AM

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Yes I have @crimson oasis

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crimson oasis Mar 11, 2024, 8:34 AM

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multiple folks from my team have tried and it's working fine for us. unfortunately, it's not possible for us to troubleshoot if we cannot replicate the issue. You may want to try on a separate device (not on your work laptop) and make sure there are no extensions enabled, as well as clear your cookies

little jasper Mar 11, 2024, 8:36 AM

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Let me try

crimson oasis Mar 11, 2024, 8:37 AM

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to be clear, we are using a Singapore IP without any VPN

little jasper Mar 11, 2024, 8:38 AM

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Oh, can you try with browser extension such as Urban?

crimson oasis Mar 11, 2024, 8:38 AM

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we aren't allowed to install extensions

little jasper Mar 11, 2024, 8:38 AM

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Noted, umm any possible problem can you think of?

crimson oasis Mar 11, 2024, 8:39 AM

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not really unfortunately, I'd really start off with trying on a personal device that has no extensions, and is using it's own internet connection (not your workplace's internet) as a start

little jasper Mar 11, 2024, 8:43 AM

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This is latest record @crimson oasis

crimson oasis Mar 11, 2024, 8:47 AM

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i'm deleting your personal email because this is a public channel

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sorry that we couldn't be of more help here

little jasper Mar 11, 2024, 8:50 AM

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Noted @crimson oasis Thank you!

#santhurein_error