#mojuba_terminal

1 messages ¡ Page 1 of 1 (latest)

dark snowBOT
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halcyon rainBOT
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Below are links to other discussions we've had with you in the past week in case you want to review that information. If your question is related to one of these previous discussions, please provide a comprehensive summary of the current state and what you need help with now. We help many users simultaneously, so a summary allows us to resolve your issue as soon as possible.

silent zinc
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Hello! Do you have an example Payment Intent that didn't work with the physical test card?

dark snowBOT
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mojuba_terminal

tardy roost
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pi_3Os757D2c8DOzuSH1gHRXXzD

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It shows just "cancelled" because the app doesn't receive any error status from the terminal when this happens

silent zinc
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Do you also have the terminal reader serial number you were testing with?

tardy roost
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WPC323207024788

silent zinc
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Hmm... I'm not seeing anything immediately obvious on my end that would explain why this isn't working. This is the second test card you're trying right?

tardy roost
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Yes, the first pair we ordered - reader+card did the same thing. We spoke with someone on discord, they suggested the card was faulty. But this is the second one already

silent zinc
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The only thing I can think of is that there must've been a bad batch of test cards - I'd suggest reengaging with support (https://support.stripe.com/contact) and flagging that you've gotten multiple test cards that seem to be broken so they can take a closer look

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tardy roost
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OK thanks