#kevin_api

1 messages ¡ Page 1 of 1 (latest)

spice prairieBOT
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wild solarBOT
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Below are links to other discussions we've had with you in the past week in case you want to review that information. If your question is related to one of these previous discussions, please provide a comprehensive summary of the current state and what you need help with now. We help many users simultaneously, so a summary allows us to resolve your issue as soon as possible.

lucid shadow
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Hello

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1/ No

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2/ Depends on what the failure is -- for some failures we receive from the bank (like "account does not exist") we disable the external account and do not attempt more payouts. For some others, we do retry again at your next scheduled payout time (if you are on auto-payouts).

In terms of the specifics there, we don't really know about that here as we just focus on the API -- if you need the specifics of when a payout will "rery" then you are better off chatting with our Support team on that via https://support.stripe.com/contact/login

short dome
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Can you share the appropriate link for Payouts? We are using Stripe Connect.

lucid shadow
short dome
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Let me check

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Also if the customer ABN details are found invalid, then is there any reference document?

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This is in context when we are onboarding our customer i.e., carers

lucid shadow
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We only do basic validation on the format. There isn't further validation done until time of payout

short dome
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is there any reference document?

lucid shadow
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Not really, no.

short dome
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Any idea what kind error is thrown?

lucid shadow
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Not sure what you mean by that... it would just be a payout failure if an invalid account number is provided

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Are you asking what error is provided in the payout.failed Event?

short dome
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Yes.

lucid shadow
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And you can use those bank numbers to test to see the full Event as well