fran_unexpected-account-support

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[magic geode]

Can you share an example Payment Intent (pi_xxx) with do not honor?

[magic geode]

Can you share the payment intent in text?

[vast swallow]

Impossibile autorizzare 99,80 $ USD sulla Visa che termina con 9856.
9:17

Your card was declined.
Chiave di autorizzazione
pi_3OrZK2JyDi3RnPlP1sU2FvAp
Messaggio
Your card was declined.
Importo
99,80 $
Gateway
stripe
Stato
failure
Tipo
authorization
Creato
7 mar 2024, 09:17

Error
Charge
ch_3OrZK2JyDi3RnPlP13MH1Jtt
Code
card_declined
Decline code
do_not_honor
Doc url
https://stripe.com/docs/error-codes/card-declined
Message
Your card was declined.
Payment intent
Id
pi_3OrZK2JyDi3RnPlP1sU2FvAp
Object
payment_intent
Amount
9980
Amount capturable
0
Amount details
Tip
Amount received
0
Application
ca_uqJ4RyS7URgshTKROAvdOcD5SSCkKtao
Capture method
manual
Charges
Object
list
Data
0
Id
ch_3OrZK2JyDi3RnPlP13MH1Jtt
Object
charge
Amount
9980
Amount captured
0
Amount refunded
0
Application
ca_uqJ4RyS7URgshTKROAvdOcD5SSCkKtao
Billing details
Address
City
Wilmington
Country
US
Line1
6904 Myrtle Grove Road
Postal code
28409
State
NC
Email
[e-mail]
Name
Irma Garcia
Calculated statement descriptor
KICKSCLOSETSHOP.COM
Captured
false
Created
1709788680
Currency
usd
Description
[e-mail]
Disputed
false
Failure code
card_declined
Failure message
Your card was declined.
Fraud details
Livemode
true
Metadata
Manual entry
false
Order id
rwQksDV9HCgIRZ8GmK3OGSuq4
Email
[e-mail]
Shop id
77841957196
Shop name
kickscloset
Outcome
Network status
declined_by_network
Reason
do_not_honor

[magic geode]

The decline was from the card issuing bank and Stripe has no visibility why the bank declined the payment. I'm afraid this can't be fixed by the integration changes

[vast swallow]

I already read all the documents but I had even other accounts stripe

And they closed my account stripe due to many payment not authorized even if I had the radar and all the precautions

So now im worry about this account because there are many payments that the bank of my customers doesn’t authorize so on my account stripe show me failed payment

This that I sent to you is just an example and maybe can be some errors in the address details of this customer

[tribal linden]

fran_unexpected-account-support