sabrina_best-practices | Stripe Developers | Page 1

true sealBOT Mar 7, 2024, 1:35 AM

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mortal furnaceBOT Mar 7, 2024, 1:38 AM

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hexed widget Mar 7, 2024, 1:40 AM

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Hi, have you looked at the Billing setting page in Dashboard

round surge Mar 7, 2024, 1:41 AM

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Yes, but I do not see a setting to turn off receipts that are being sent to customers after every subscription renewal payment.

hexed widget Mar 7, 2024, 1:43 AM

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At the successful payment section what options do you see?

round surge Mar 7, 2024, 1:46 AM

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I do not see that section. I am going to Settings > Billing and then looking at the tabs titled 'Subscriptions and emails' and 'Invoice Settings'

hexed widget Mar 7, 2024, 1:48 AM

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Oh sorry, which options do you see there

round surge Mar 7, 2024, 1:49 AM

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Nothing related to receipts

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Screen_Shot_2024-03-06_at_8.53.17_PM.png

hexed widget Mar 7, 2024, 1:55 AM

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Okie. The receipt you are referring to, is it the Charge receipt or Invoice receipt

round surge Mar 7, 2024, 1:55 AM

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Invoice receipt

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We would like to keep charge receipts and have them continue to be sent to customers. We just want to turn off invoice receipts.

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Perhaps we need to Turn off Payments > Successful payments on https://dashboard.stripe.com/settings/emails

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and then set receipt_email. for all charges

hexed widget Mar 7, 2024, 2:04 AM

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Um that settings is for the Charge receipt IIRC. So turning it off probably doesn't mean it won't send email receipt

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Could you reach out to Support? They would be able to assist further

round surge Mar 7, 2024, 2:05 AM

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Are you saying the setting in the screenshot does not affect invoice receipts from automatic renewal payemnts?

hexed widget Mar 7, 2024, 2:07 AM

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I think so, but it's best to reach out to Support team to confirm

#sabrina_best-practices