#rubens-nobre_code

1 messages ¡ Page 1 of 1 (latest)

wide treeBOT
#

👋 Welcome to your new thread!

⏲️ We'll be here soon! Typically we respond in a few minutes, but sometimes we might take a bit longer if the server is busy or if you have a particularly tricky question. Thank you for your patience!

⏱️ We automatically close idle threads, which makes them read-only. Make sure you stick around to chat in realtime! If this thread is closed and you have another question you'll need to start a new thread.

🔗 This thread will always be available, even after it's closed. You can find it again using Discord's search, or you can save this link: https://discord.com/channels/841573134531821608/1215069825978732644

📝 Have more to share? You can add more detail below, including code, screenshots, videos, etc.

oak cloudBOT
#

Below are links to other discussions we've had with you in the past week in case you want to review that information. If your question is related to one of these previous discussions, please provide a comprehensive summary of the current state and what you need help with now. We help many users simultaneously, so a summary allows us to resolve your issue as soon as possible.

prisma cargo
#

hi

oak cloudBOT
modern ravine
#

Hi, what does 'Refused by bank' mean?

prisma cargo
#

sorry this is my translation for my cancel reason in protugues.

#

the bank deny the charge

#

But there's something weird with this customer.

#

ok. Now I change my dashboard language..

Here's the reason.

Payment declined by the issuing bank

modern ravine
#

I see, yeah I do not think it's realted to your integration at all. It looks like a general decline by the bank. I fyou have any questions on declined, you can reach out to our support team will be able to assist you better than I can: https://support.stripe.com/contact

prisma cargo
#

But can you notice something strage?
This user was able to start two free trials?

#

at same time?

#

cus_PeCB6zyXPUmVPM

can we track how this happened?

#

Does the user trigger two times?
Does it have 2 different calls to subscribe?
Or he Cancel manually, the create a new one?

#

Is it possible to know this?

#

@modern ravine ?

modern ravine
#

The server is a bit busy for me, I'm helping others who wrote in before you and I'll circle back as soon as I can.

prisma cargo
#

AH, ok... I'll be waiting

oak cloudBOT
dull escarp
#

We can't really debug things like this for you here. We focus on helping developers with their own code.

prisma cargo
#

Is not possible to know if my webhook was triggered two times?

#

cus we have two free trials ate exact same hour, minute and second.

dull escarp
#

I'm sorry I really don't follow what you ask. You just shared one Customer id, now talk about your webhook. Do you have more actionable information all clearly explained in one paragraph?
Are you getting 2 separate Events evt_123, are you seeing two Subscriptions, sub_123?

prisma cargo
#

ok. I think I've found

#

evt_1OrStEChHlHBFg3w2ZGkMm1r

#

can you see a webhook has failed?

dull escarp
#

Your server returned a 500, it crashed and said {"error":"No product found with Price ID"}

#

you should be able to ead all of this in the Dashboard yourself!

prisma cargo
#

ok. But can this be the problem with payment?
Or this happens after the payment fails?

dull escarp
#

It's impossible to say honestly. This is an Event about a Subscription being updated and your own server returning an error.

prisma cargo
#

ok. I'm investigating from my side , thanks