stephchl_unexpected

[cyan topaz]

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[round shoal]

Hello

Can you share the request ID for the reversal that you performed?

https://support.stripe.com/questions/finding-the-id-for-an-api-request

[brazen pawn]

Sure thing, it's req_FkdpzUU1vwaS3u - I executed this thru the stripe dashbaord

[round shoal]

Thanks, taking a look

I see a Reserve transaction on your platform as expected here

You can see that in your Dashboard here: https://dashboard.stripe.com/test/balance under All transactions or if you go to your CAD balance at: https://dashboard.stripe.com/test/balance/overview?currency=cad

Maybe you weren't looking at your CAD balance?

[brazen pawn]

Oh I see that as well. So does a reserve transaction indicate that resereves are set up for the platform? I did not see anything suggesting that was set up at https://dashboard.stripe.com/test/balance/overview

Are reserves set up by default?

[round shoal]

Yes reserves are on by default

[brazen pawn]

I see! Thank you for confirming.

[round shoal]

Sure thing

[brazen pawn]

If possible, I'd also like to confirm that for express accounts debit_negative_balances defaults to false, meaning express accounts by default will only have negative amounts on their Stripe balance and these negative amounts will not be withdrawn from their bank accounts.

[round shoal]

Hmm no I believe it defaults to true. You should be able to easily test this by creating an Express account in testmode

[brazen pawn]

I have several accounts in test mode already, i'll check the settings to confirm. thank you!