#indiana_api
knotty crestBOT
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cloud ridgeBOT
soft osprey
hi! that pattern of LEDs means the reader needs to be replaced, you'd need to reach out to https://support.stripe.com/?contact=true and mention the serial number and the fact it's the first and fourth LED.
midnight stratus
Okay, thank you for your response.
I just received it yesterday, do you think it has been damaged during the delivery ?
soft osprey
it's possible, sometimes things happen or the device firmware isn't flashed properly. I'm sorry it happened, I know it's really inconvenient!