yathartha_unexpected

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[willow ice]

hi! hmm cus_xxx is a Customer, not a connected account (acct_xxx), those are totally different things.

[verbal forge]

Its a connected account user

it was*

[willow ice]

ok. Well as for why the customer object was deleted, it's because the TestClock for it was deleted

[verbal forge]

okay thanks

[willow ice]

https://docs.stripe.com/billing/testing/test-clocks/api-advanced-usage#delete-clock:~:text=Test clocks are automatically deleted 30 days after you create them

[verbal forge]

so we need to take care about test clock deletion as only 3 test clocks are usable at a time

[willow ice]

https://support.stripe.com/questions/test-mode-subscription-data-retention

[verbal forge]

thanks, i was afraid if this case would appear on live, but at live we wont have any test clocks

so basically after 30 days the customer with test clock attached gets deleted

is there any way we can restart the 30days time

[willow ice]

not that I know of no

[verbal forge]

can we remove customer from the test clock, so that we can save the customer

[willow ice]

I don't see a way to do that no

[verbal forge]

ok thanks