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robust crystal · 2024-03-05T20:30:57.374Z

ricoswann_unexpected | Stripe Developers | Page 1

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frail drumBOT Mar 5, 2024, 8:32 PM

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cerulean jay Mar 5, 2024, 8:39 PM

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Just as added context, we have processed several million dollars of payments and this is the first time we have encountered this issue. Or at least the first time it has been reported to us by one of our connect customers

near steeple Mar 5, 2024, 8:43 PM

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Hello 👋
Sorry for the delay, can you share the request ID where you're seeing this error?
https://support.stripe.com/questions/finding-the-id-for-an-api-request

cerulean jay Mar 5, 2024, 8:47 PM

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Thanks, here is one of them: req_uvdGdZG7sdxC7x

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And here is another: req_o3dCaGsd8FNW1A

near steeple Mar 5, 2024, 8:56 PM

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So for: https://dashboard.stripe.com/logs/req_uvdGdZG7sdxC7x
You used following PaymentMethod: pm_1NaGt7G3ZxgN8JF7GdI1G3qB
and used on_behalf_of => acct_1OmktbQGuTSljtLY

That payment method was saved by confirming this PaymentIntent request: https://dashboard.stripe.com/logs/req_76n44UyfJvP5M4

But that payment intent was created on_behalf_of => acct_1NEPVg4RSNwSHJfQ
https://dashboard.stripe.com/logs/req_hNFq7Enz2hPv37

So the mandate was set up for acct_1NEPVg4RSNwSHJfQ only

cerulean jay Mar 5, 2024, 9:03 PM

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Ah, I see what happened. I remember that this customer wished to be disconnected from Stripe and unfortunately our admin did this in the wrong way by rejecting their account. So they had to sign up again...but hat would mean all of the payment methods we have stored for them are not valid for their current account.

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Thanks for the help, that solves it.

#ricoswann_unexpected

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