#anuroop_subscription-refund
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peak zinc
@marsh kindle what do you mean when you say "after the Subscription has been canceled" exactly? Do you mean it's already canceled and later you want to prorate, or do you mean that you are now trying to cancel+prorate and want to backdate the proration?
anuroop_subscription-refund
marsh kindle
Yes we would first want to cancel the subscriptions via API call and then a few days later issue pro-rated refunds from the day the subscription was canceled.
peak zinc
Gotcha, so what you should so is pass prorate: true when you cancel: https://docs.stripe.com/api/subscriptions/cancel#cancel_subscription-prorate
This will calcualte the proration for you and credit their customer invoicing balance basically. And then a few days later you can look at that credit and refund it back to them if that makes sense
marsh kindle
On the day we decide to issue the refund can we use the refund api to do so?
Or any other API that takes in an invoice?
peak zinc
It's a bit annoying to be honest. You have to find their most recent Charge/PaymentIntent and refund it. It's possible for that one to be lower than the credit (if there were multiple sequential upgrades for example) so you have to handle that too
marsh kindle
Ah okay, can this be done manually via the dashboard? Let's say we have the pro-rated refund invoice details from earlier, can we find it and refund it manually?
peak zinc
yes
When you look at the Customer in the Dashboard you would see the Invoice credit balance section that you can use
this part would have a balance
marsh kindle
Cool, so this would give us an option to refund from here.
One other question, let's say we decide not to back date pro ration.
Can we just cancel the subscription (lets say today) and then issue pro rated refunds some time later (as of that day)
peak zinc
You can but you'd have to do the whole proration math/calculation yourself in that case
marsh kindle
Okay so its not as simple as login to dashboard, find the subscription and refund
?
If we dont care about back dated proration*
peak zinc
I don't really follow sorry
If you don't care about proration then what would you refund?
marsh kindle
Sorry let me explain
Lets say the scenario is that we decide to cancel subscription today. But dont refund the user anything.
Next Monday we want to send them a pro-rated refund, but not as of (03/05) but instead as of 03/11. Can we do that? Since the subscription is already canceled, will Stripe let us execute refunds? If yes how do we do that either via dashboard or API
peak zinc
You can refund whatever you want. But at that point the Subscription is fully canceled and you can't do anything with it, no proration calculation, no credit, nothing. At that point you have to do your own math and then find their relevant payment and refund it for whatever you want/calculated yourself