#zrlstone_unexpected

1 messages · Page 1 of 1 (latest)

sonic lanternBOT
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charred token
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Hi 👋 can you share the ID of the Charge from your testing, so I can take a closer look at it?

stiff anvil
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Hi @charred token, py_3OoBwyJLZLeXuUn70xljnsQN

tacit maple
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Hi

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I get permission error to ask a question in dev-help

charred token
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The form in #help is where you start now

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@stiff anvil thank you, taking a look

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I'm getting the impression that the authorization for that intent hasn't expired yet, I'm trying to locate an occurrence of the error you referred to.

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I think I see what's going on, and I think this is something our teams are going to need to dig into.

stiff anvil
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Thanks @charred token, there are 3 "400 ERR
A request to capture a PaymentIntent" on this charge. anything else I can provide you with?
The uncaptured payment was made on 26/02/2024, 21:44:51, which is > 7 days.

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OK, thanks

charred token
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I've flagged it to them, and will escalate if I don't hear back from them in a reasonable time.

charred token
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I've raised that to the correct team to look into, but that will take some time. I won't be able to leave this thread open and provide updates much longer, for continued updates I'd recommend reaching out to our Support team to open a case for this:
https://support.stripe.com/?contact=true

Stripe: Help & Support

Find help and support for Stripe. Our support site provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

stiff anvil
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OK @charred token, thanks for your help. I'll contact support