#longbeard_api

1 messages · Page 1 of 1 (latest)

digital domeBOT
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potent nimbusBOT
north pond
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Hi 👋 taking a look

mystic quest
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thanks

north pond
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It looks like you're processing Direct Charges for Standard Connected Accounts, correct?

mystic quest
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correct. Our application fee is .50 which is shown there. Your fee is missing

north pond
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The Stripe fee in these scenarios is based on the fee structure of the Connected Account, which my teammates and I in this forum, don't have visibility into. It's possible the account is on a fee structure where fees aren't reported on a per-transaction basis.

I'm sorry to say this, but fee structures are something our Support team should be the most familiar with, so I would recommend asking them again. I'm not sure if they can disclose the fee structure of one of your Connected Accounts to you though.

mystic quest
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let me ask this.

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Is it possible there was a bug on Stripe's side?

north pond
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There isn't enough context to say one way or the other right now.

mystic quest
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I am 99.9% I can prove to you that all the transactions following that window resumed charging a fee

north pond
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I'm not quickly finding any widespread concerns for that topic at that time.

mystic quest
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Also, even if there were no fee, wouldn't there be a $0 stripe_fee in the balance_transaction.

I have millions of dollars in transactions across tens of thousands. Not one has ever not had a stripe_fee

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One moment please

north pond
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This is getting deep into how non-standard fees are structured, which is outside of what I specialize in. The scenario I'm describing, there are still Stripe Fees, but they are billed lumpsum at a certain frequency instead of being added to each transaction.

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Did all transactions in that timeframe show that behavior, or only a subset of them?

mystic quest
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Ok so.. here is one connect account affected.

pi_3OphnSFVfnzEQA1O2LUF6L5V
pi_3OphniFVfnzEQA1O0h0B6R12
pi_3OphOQFVfnzEQA1O0Eet6tB6
pi_3OphHyFVfnzEQA1O2BdT3Zla
pi_3OphB0FVfnzEQA1O26ON1OBL

These 5 transactions have no stripe fee and occurred in that one hour window.

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pi_3Oqca9FVfnzEQA1O2GeSXV0B
pi_3OqcWNFVfnzEQA1O2b4pHKwg
pi_3OqbytFVfnzEQA1O1OWDmKZe
pi_3OqRqPFVfnzEQA1O2R62OfJh
pi_3OqPA2FVfnzEQA1O0CqrS1tM
pi_3OqP6AFVfnzEQA1O03uYUkTy
pi_3OqNuXFVfnzEQA1O0GSP8o01
pi_3OqNoPFVfnzEQA1O0rWPw3Y3
pi_3OqNiqFVfnzEQA1O1YNWZG0u
pi_3OqNJWFVfnzEQA1O21h8qNCa
pi_3OqNHxFVfnzEQA1O22cTgzHb
pi_3OqL4wFVfnzEQA1O1kphhizX
pi_3OqKLmFVfnzEQA1O26TDybda
pi_3OqKIAFVfnzEQA1O0l1IXO7u
pi_3OqJogFVfnzEQA1O0DiUPpm3
pi_3OqJmpFVfnzEQA1O2c6iuCnx
pi_3OqHbBFVfnzEQA1O2ZlTmgdI
pi_3Oq7UgFVfnzEQA1O03zDOhZS
pi_3Oq7QQFVfnzEQA1O14E3zUYS
pi_3Oq2G1FVfnzEQA1O0TXojw8Q
pi_3Oq0w4FVfnzEQA1O2sp8uIIp
pi_3Oq0PgFVfnzEQA1O2Se9KYvH
pi_3Oq0MUFVfnzEQA1O1YZp3cL1
pi_3OpzMUFVfnzEQA1O25hbCNKJ
pi_3Opz4jFVfnzEQA1O13i8AMiY
pi_3OpxayFVfnzEQA1O27VoG3av
pi_3OpxXYFVfnzEQA1O1DISRum3
pi_3OpxKGFVfnzEQA1O2dPH0DyA
pi_3OpwHsFVfnzEQA1O1tNyLaOH
pi_3Opw1AFVfnzEQA1O03zZQdJs
pi_3OpvwyFVfnzEQA1O1hCgtgP6
pi_3OpvdXFVfnzEQA1O2jBgu4EY
pi_3OpvboFVfnzEQA1O0dThPbZt
pi_3OpvaKFVfnzEQA1O1BNblNwG
pi_3OpvWoFVfnzEQA1O1Npjm2GI
pi_3OpvPdFVfnzEQA1O1wLnXorY
pi_3OpvLTFVfnzEQA1O1oj661OO
pi_3Opv0GFVfnzEQA1O1P1tzO0D
pi_3OpuXgFVfnzEQA1O13fcpiOF
pi_3Opu0cFVfnzEQA1O2YoUvtz2
pi_3Opts1FVfnzEQA1O1Rqkmf8V
pi_3OptrmFVfnzEQA1O1I0oClLj
pi_3OplcRFVfnzEQA1O27zIo5Jp
pi_3OpkjjFVfnzEQA1O0YsRczJI
pi_3OpkgTFVfnzEQA1O2b0efzds
pi_3OpjOYFVfnzEQA1O1Aw29k4b
pi_3Opj8pFVfnzEQA1O2XqSYtO4
pi_3OpikdFVfnzEQA1O1cxkJmqE

All since that window, and have a fee structure

potent nimbusBOT
ancient holly
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👋 stepping in as toby needs to step away. I'm taking a look here

mystic quest
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sure

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sorry to press. To recap. During a one hour window on Friday, multiple connect direct charges have no stripe_fee in their balance_transaction. Before and after that window the fee is there.

ancient holly
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Okay I am indeed seeing a bug internally about this.

mystic quest
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I am glad I am not crazy

ancient holly
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Yep we had an issue for about an hour with a bug in our fee calculator it looks like

mystic quest
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ok, so the fees are $0 for these?

ancient holly
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Yes

mystic quest
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perfect. I had a bad Friday night debugging these

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Someone there had a REALLY BAD friday

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that had to have been millions in revenue lost

ancient holly
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Yep, sorry, I can definitely see how this was confusing for you.

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And yeah, not great on our end 😓

mystic quest
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thanks. have a good day

ancient holly
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You too!

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@mystic quest actually I don't want to guarantee anything here about these fees.

mystic quest
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ok

ancient holly
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My understanding is that we don't usually backfill them when they make a mistake.

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So I would assume that they would remain $0

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But I don't make that decision

mystic quest
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how would I ever know

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I am going to monitor the payouts I guess and see if they are deducted?

ancient holly
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So can't guarantee it. There is an incident open right now to continue working on this, that will include sending communication out to affected merchants (this should happen today when folks are back online) so I would keep an eye on email.

mystic quest
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thanks